Service Asset & Configuration Manager

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Description

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• Deploy service assets and configuration management processes (both software and hardware services) and ensure these ones are fit for purpose and operational at any time.
• Anticipate future IT needs versus existing infrastructure’s architecture, perform impact assessments, and investigate design options.
• Drive performance reviews and continuous improvement activity to deliver increased value to end-users.
• Maintain the asset and configuration management databases (AMDB & CMDB) and ensure completeness and correctness; act on any potential issues.
• Monitor services assets (e.g. laptop, token, etc) and licences (e.g. Microsoft, Oracle, SAS, etc) and ensure compliance as needed.
• Oversee the effective delivery and execution of the ITSM tooling services (e.g. IT service desk, service catalogue, incident/change/problem/asset/configuration management, etc) and support from the external suppliers, and interface on activities with relevant services’ owners and internal teams.
• Produce technical documentation, reports, data analysis, etc and identify opportunities for improvement and automation.
• Lead and organise processes controls and reviews on a periodic basis to ensure that the software and hardware overall services are running according to the defined standards.
• Follow latest evolutions in field of expertise and share best practices within the internal community.
• Carry out any other task in line with the main purpose of the job.

• Completed university degree of 4 years in a relevant field (e.g. Computer Science, Engineering, or in other related technical field) or completed university degree of 3 years plus 1 year of relevant working experience, or professional training of an equivalent level.
• Internal candidates can check on the intranet to see what level of in-house experience is considered equivalent to educational qualifications where appropriate.
• Minimum of 3 years relevant working experience.
• ITIL Foundation Certificate would be a definite asset.
• Experience with Windows and Linux IT Infrastructure, Azure environment and DevOps methodology.
• Experience with Microsoft 365 Apps, Power Apps, Microsoft Power Automate, Java scripts, Workflow Automation.
• Knowledge in the use of ServiceNow.
• Understanding of IT Service Management processes (ITSM).
• Experience on discovery tools and integration with CMDB would be a definite asset.
• Experience or knowledge of Software Asset Management (SAM) tooling would be an asset.
• Analytical thinking: You analyse information and are able to identify relationships.
• Customer focus: You adapt services to respond to customer needs.
• Problem solving: You anticipate and solve business problems.
• Managing change: You support the change process.
• Teamwork: You foster teamwork.
• Ability to work in a multinational and multicultural environment.
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.

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