Sovereign Housing Association
Job title:
Service Charge Manager
Company
Sovereign Housing Association
Job description
Are you experienced in leading a team within Service Charges?We have a fantastic opportunity to join Sovereign Network Group as Service Charge Manager on a permanent basis.It’s a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.You’ll be based from our office in Wembley, with a blend of home working and occasional travel to other sites.The RoleReporting into the Head of Rent & Service Charge Accounting, you’ll be responsible for overseeing service charge budget setting and income accounting for all tenures, and supporting accurate and transparent charges with full recovery of eligible costs. The portfolio consists of approximately 20,000 units, including c.10,000 service charge payers with a total annual service charge income budget of c.£18 million. Responsibilities include:
- Managing the Service Charge team with a focus on articulating a clear vision, providing direction, and fostering a culture of accountability, high performance, and continuous improvement
- Setting the annual service charge income budget across all tenures within the London and Hertfordshire region
- Accountability for the annual service charge estimate and final account process, ensuring the risk associated with rechargeable service charges is effectively managed and regulatory time scales are met
- Working collaboratively across the business to support continuous service improvement and deliver excellent customer service to customers across different tenure types, ensuring compliance with legal requirements
- Reviewing and approving the certification of annual service charges, documenting the calculation and apportionment process, including the reports and supporting documentation to facilitate the certification
- Producing and analysing regular reports on recoverable repairs and maintenance expenditure, estimated service charge income and ad-hoc reports dependant on business requirements
What we’re looking forYou should have previous experience in a similar management role within service charges. You’ll need to demonstrate strong technical knowledge, being adept in managing fixed and variable charges in a large and complex setting, preferably in a housing context. You’ll also need:
- To be an experienced leader, skilled in developing high-performing teams and consistently maintaining high operational standard
- Thorough understanding of the Landlord and Tenant Act 1985 (as amended) and other guidance and best practice for Service Charges
- To be qualified by experience or a qualified accountant with a solid grasp of accounting practices
- Ability to take responsibility and work independently whilst meeting tight organisational deadlines
- Experience in balance sheet reconciliations
- Excellent written and verbal communication skills
- To be skilled at building effective relationships with senior leaders
- Strong experience with Microsoft Office applications, including intermediate / advanced excel
- Experience with SUN finance system, NEC housing management system or similar finance and housing management systems
What you’ll receive from usWe have some fantastic benefits on offer at SNG including:
- £450 flex-pot annually to put towards benefits of your choice
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Company pension scheme matched up to 12%, life cover at 4x your salary
- Flexible working – we’re committed to giving people flexibility as widely as possible
- Private medical insurance, dental insurance & critical illness cover
- Wide range of training courses available to support your career development
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion Strategy and believe that diverse talent makes us stronger. Take a look at our careers site to learn more about us and our values.It is a really exciting time to be joining SNG. If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!Job Description
Expected salary
£55000 – 68000 per year
Location
London
Job date
Mon, 27 Jan 2025 07:36:09 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.