Fujitsu
Job title:
Service Delivery Support Analyst
Company
Fujitsu
Job description
Job Description:Service Delivery Support AnalystBasingstoke – Hybrid working available, as well as visits to sites in South West.Your role will involve:Reporting to the A Service Delivery Manager the successful applicant will support all aspects of Service Management. Primary responsibilities will be working with the Service Delivery Manager supporting all aspects of Live Service, including Incident Management, Service Improvement, Problem Management, Change Management and Configuration Management. This is an ideal opportunity for anyone looking to move into Service Delivery Management and no prior experience of this area of the business is necessary, although you must be capable of working autonomously, under pressure, flexible and have a drive and enthusiasm to succeed.Day to Day responsibilities
- Provide cover where necessary for the Service Delivery Manager and Change Manager.
- Process Operational Changes and respond to customer queries
- Support of Operational Change Catalogue with Customer
- Support to the Change Manager for new business Change Requests
- Active involvement in monthly Service Monitoring and Reporting
- Identify areas for Service Improvement and work with the Service Delivery Manager to implement solutions
- Support other Service Management disciplines (Incident, Problem, Capacity etc)
Your transferable skills and experience:Essential Skills:
- Good communicator
- Ability to learn quickly and under pressure
- Excellent teamwork skills
- Have a good attention to detail
- Have SC level Security Clearance or able to achieve it
- Driving License
Desirable Skills:
- Knowledge of ITIL Best Practices .
- Working knowledge of Service Management toolsets
Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background this could be the next opportunity for you.Your benefits:
- 26 Days annual leave plus public holidays (3 flexible)
- Pension – Double matching contributions of up to 10%
- Life assurance
- Companywide incentive plans
- Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
- Perks at work – employee discounts
- Employee assistance programme / virtual GP
Recruitment processThe recruitment process consists of one stage interview.We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.Achieve togetherWe are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion#LifeAtFujitsuAbout the Team:Achieve togetherWe are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Women, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+ and a Stonewall Top 100 Employer.We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best – this could be working hours, location, or a flexible approach to their working day.We want you to thrive. If working for a progressive organization, with an active people-led Inclusive Community, demonstrating our commitment to diversity, equity and inclusion and equity, you belong at Fujitsu.#LifeatFujitsuFujitsu employs over 7,000 people in the UK, who are passionate about delivering excellent service to our customers every day. Not only this, but our people live and breathe our global purpose to make the world more sustainable by building trust in society through innovation – that’s about seeing the value technology can create for customers today and in the future – and making it real.Fujitsu has been a key player in the UK’s ICT landscape over the last five decades, and you might not realize it, but we provide the technology that underpins many of the services UK citizens and consumers use every day.Whether it’s banks, retailers, manufacturers, energy companies or the government, we’re proud to deliver the behind-the-scenes technology that you use every day; keeping many of the critical systems going that help people manage their finances, shop in-store or online, consume energy or use government services.
Expected salary
Location
Basingstoke, Hampshire
Job date
Thu, 30 Jan 2025 00:36:16 GMT
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