Service Desk Coordinator

Job title:

Service Desk Coordinator

Company

Mitie

Job description

• Location: Chelsea and Westminster Hospital, London. (SW10 9NH)
• Salary: £32,000
• Contract: Full time | Permanent Position
• Work Hours: 40 Hours Per Week

About Us:JCA is a leading engineering services and construction company. We specialise in developing buildings and facilities with critical engineering systems. Our services range from design and construction to fit-out and maintenance. We pride ourselves on delivering excellence and innovation in everything we do.Job Overview:We are looking for an experienced Service Desk Coordinator to join our team. If you have a background in Managed Services or Facilities, especially in a hospital environment, we want to hear from you!Key Responsibilities:

• Compile end-of-month statistics and reports.
• Handle client requests via phone, email, or face-to-face.
• Prioritise tasks according to SLAs and KPIs.
• Schedule and coordinate engineering or subcontractor resources.
• Manage job records from creation to financial closure.
• Liaise with the engineering team for daily updates.
• Assist with quotations and client approvals.
• Raise purchase orders for materials and services.
• Provide accurate data for internal and external reports.
• Maintain operational processes and CAFM system.
• Deliver excellent client and customer service.

What We’re Looking For:

• Experience in service desk and administration within the building services industry.
• Strong communication skills with customers and management.
• Highly organised with the ability to prioritise tasks.
• Proficient in IT, especially Excel, Word, and PowerPoint.
• Experience with CAFM systems and Microsoft Dynamics.
• Comfortable working independently and adapting to changes.

Qualifications:

• GCSEs (or equivalent) in Maths and English.
• Previous experience in facilities management administration.

Expected salary

£32000 per year

Location

London

Job date

Sat, 22 Feb 2025 08:10:59 GMT

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