Service Desk Technician

Job title:

Service Desk Technician

Company

Fujitsu

Job description

Job Description:Service Desk Support TechnicianLocation: Fareham, HampshireDue to the nature of our support requirements this is an office based role.Are you looking for a career in IT that will provide training and skills in a Service Desk Support role? We are looking for suitable candidates with an understanding of support services that is interested in building upon current knowledge to progress a career in IT.This is a training role that will enhance skills of a talented technician in service support and provision of equipment to the military in support of training personnel.You will be providing first line support to our customers and partners operating as a service desk technician. This will include first time fixes and solutions to enable fast resolutions to issues raised within the IT environment.We are looking for keen candidates with some knowledge of IT devices and an understanding of Windows 10 with some early experience of device repair, and possibly some limited experience with Desktop support, although training in all aspects will be provided for the right candidate.The role is customer facing so the most important attributes are for you to be able to work within a team and able to converse well with our customers (Military) and corporate partners.This position is located at Fareham, Hampshire and may involve support at additional sites within a 10-mile radius. Operating on a rota Monday to Friday.The successful applicant may also engage in projects further afield from time to time. You will need to maintain a high level of customer satisfaction by clarifying the customers’ needs and ensure they are met whilst working within your agreed support role as defined by your Team Lead.Some of the key tasks and core skills are outlined below but you will also be involved with other work as directed and be expected to play your part in contributing to the team’s ability to meet target SLA’s and KPI’s.Your role will involve:Ideally, we are looking for an experienced Service Desk Support Technician, however for the right candidate training will be provided. Your tasks are to maintain service to our armed forces during training at our sites across the country. Your role will involve resolving all IT related issues, providing solutions and fixes where possible and escalating to our 2nd & 3rd line teams as appropriate. You will be required to record failures to IS Service Delivery, working on our Support Works ticketing system to record all aspects/issues and related fixes while ensuring disruption to service is kept to a minimum.Your experience

• Understanding of IT support and infrastructure, team working. As this is a training role a willingness to learn and progress current knowledge/skills is most important. Tasks to include:
• Assign Service Desk Support Calls as necessary.
• Respond to and complete calls within the timescales laid down in the SLA and in accordance with defined Fujitsu Procedures.
• Produce and maintain records, procedures and other documentation related to the IS Service
• Adhere to all Fujitsu IS Policy documents, including Change & Release, Configuration, and Security etc.
• Monitor of IT Systems and reporting alerts in accordance with Policy.
• Maintain the security of the network services in accordance with the Establishment’s Security
• Operating Orders and current process documentation.
• Our Hours of support are 0730 – 1800 per week on a split shift, rotated weekly as directed by team lead to cover 37 hours.

Example shift patterns will be 0730-1600 & 0930-1800.Your benefits:

• 25 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme / virtual GP

Recruitment processThe recruitment process consists of one/two stages of interviews.We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.Achieve togetherWe are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.#LifeAtFujitsu#DNSYellowAbout the Team:Achieve togetherWe are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Women, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+ and a Stonewall Top 100 Employer.We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best – this could be working hours, location, or a flexible approach to their working day.We want you to thrive. If working for a progressive organization, with an active people-led Inclusive Community, demonstrating our commitment to diversity, equity and inclusion and equity, you belong at Fujitsu.#LifeatFujitsuFujitsu employs over 7,000 people in the UK, who are passionate about delivering excellent service to our customers every day. Not only this, but our people live and breathe our global purpose to make the world more sustainable by building trust in society through innovation – that’s about seeing the value technology can create for customers today and in the future – and making it real.Fujitsu has been a key player in the UK’s ICT landscape over the last five decades, and you might not realize it, but we provide the technology that underpins many of the services UK citizens and consumers use every day.Whether it’s banks, retailers, manufacturers, energy companies or the government, we’re proud to deliver the behind-the-scenes technology that you use every day; keeping many of the critical systems going that help people manage their finances, shop in-store or online, consume energy or use government services.

Expected salary

Location

Fareham, Hampshire

Job date

Thu, 12 Dec 2024 01:47:40 GMT

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