Service Manager

NHS

Job title:

Service Manager

Company

NHS

Job description

An opportunity has arisen for a Service Manager within the West Kent Directorate.You will be responsible for the overall management of a range of nominated services within the Directorate. You will work closely with colleagues in all other relevant teams, ensuring excellent clinical, operational and financial outcomes. As part of the mental health transformation, there is a need for you to work collaboratively with other providers enabling seamless patient pathways and service user engagement.You will need to be proficient in the use data and analysis to support better outcomes for patients and will actively coordinate initiatives to ensure improvement plans are developed and implemented.You will be supported to know who the internal and external stakeholders are and when to use them effectively in promoting and securing the services’ reputation. You will identify opportunities for service improvement and growth seeking support from the General Manager to maximise these. They will also deputise for the General Manager in all aspects of the service as required.Specific Service Responsibilities for Service Managers vary. For this post it includes the all age Mental Health Together + service in South West Kent, the West Kent Memory Assessment Service Community and the Personality Disorder Service across Kent.Main duties of the jobWorking closely with the Professional Heads and the General Manager to provide demonstrable assurance that the quality of the clinical services including patient safety, patient satisfaction and clinical outcomes meet the required high standards. This will include investigations into serious incidents, complaints and staffing issues, appraisal, supervision and training of staff and compliance with mandatory reporting.Service Managers work closely with the Team Managers (direct reports) and other professionals to ensure care pathways are effective with regular reviews to enable strategic and operational plans to be delivered.Service Managers are responsible for ensuring good patient flow management utilising a combination of demand and capacity information, length of stay data caseload management and adherence to agreed clinical pathways. In addition, Service Mangers systematically make certain that clinical governance arrangements are imbedded within services and are working to full effect.Working with the Clinical and Service Leadership to recruit, motivate and train the workforce. To be able to demonstrate that staff have the appropriate skills and training to deliver high quality care. To appoint Team Leaders with the appropriate competencies. To be visible and available and to manage the performance of services to ensure excellent clinical outcomes and good levels of engagement.About usCome and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.Our strategyOur mission is what we set out to do every dayWe deliver brilliant care through brilliant peopleOur vision is where we want to be in the futureTo provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.Check out our recruitment videos Recruitment – YouTubeDate posted03 February 2025Pay schemeAgenda for changeBandBand 8aSalary£53,755 to £60,504 a year per annumContractPermanentWorking patternFull-timeReference number380-WK0242Job locationsHighlands House10-12 Calverley Park GardensTunbridge WellsTN1 2JNJob descriptionJob responsibilitiesThe Service Manager is accountable for people management and development across their services. They will ensure people are focused and efficient in their roles and are achieving in individual and service outcomes. Robust performance and attendance management will be fundamental to ensuring service objectives are achieved and problem areas identified at an early stage with solutions quickly implemented.The Service Manager will be key to operational delivery and management of basic financial controls. They will lead on effective management of resources and expenditure within their remit using approved financial management practices.The Service Manager takes responsibility for the quality of their services through effective monitoring of service delivery and ensuring internal quality processes are in place and working effectively across all services. They will ensure a clinical governance framework is in place in all services.The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010). Job descriptionJob responsibilitiesThe Service Manager is accountable for people management and development across their services. They will ensure people are focused and efficient in their roles and are achieving in individual and service outcomes. Robust performance and attendance management will be fundamental to ensuring service objectives are achieved and problem areas identified at an early stage with solutions quickly implemented.The Service Manager will be key to operational delivery and management of basic financial controls. They will lead on effective management of resources and expenditure within their remit using approved financial management practices.The Service Manager takes responsibility for the quality of their services through effective monitoring of service delivery and ensuring internal quality processes are in place and working effectively across all services. They will ensure a clinical governance framework is in place in all services.The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).Person SpecificationPerson SpecificationEssential

  • Degree/continuous professional development
  • Previous Leadership Experience
  • Recognised Professional Qualification

Desirable

  • MSc or Management Qualification
  • Project Management Qualification or Experience

ExperienceEssential

  • MDT management experience
  • Experience of leading change / organisational development
  • Experience or performance management (individual or team)
  • Effective communication and interpersonal skills

Personal QualitiesEssential

  • Able to recognise own strengths and limitations
  • Innovation
  • Emotional intelligence

Person SpecificationPerson SpecificationEssential

  • Degree/continuous professional development
  • Previous Leadership Experience
  • Recognised Professional Qualification

Desirable

  • MSc or Management Qualification
  • Project Management Qualification or Experience

ExperienceEssential

  • MDT management experience
  • Experience of leading change / organisational development
  • Experience or performance management (individual or team)
  • Effective communication and interpersonal skills

Personal QualitiesEssential

  • Able to recognise own strengths and limitations
  • Innovation
  • Emotional intelligence

Expected salary

£53755 – 60504 per year

Location

Royal Tunbridge Wells, Kent

Job date

Thu, 06 Feb 2025 08:24:23 GMT

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