Service Manager

Job title:

Service Manager

Company

Holt Recruitment

Job description

Service Manager

Job Title: Service Manager
Location: Immingham
Hours: Monday to Friday – 8.30am to 5.30pm (No Weekends)
Salary: £40000 per annum + Bonus + Car + Benifits

My client a large commercial vehicle business is seeking an experienced Service Manager to join their team in Immingham.

Service Manager Responsibilities

• Supervise the day-to-day operational functions of the department.
• KPI management Performance Assessment & Competitive Excellence
• Hiring, training and retention of staff.
• Expense control
• Ensuring staff manage remote engineers to provide the best geographical coverage, minimising unnecessary travel and maximising productive working time.
• Act as point of escalation for issues relating to the scheduling of engineers
• Review daily reports (highlighting and manage any staff errors in advance)
• Manage team absences, days off or leaving early.
• Resolve customer service issues.
• Implementing best practise for the efficient running of the department
• Drive continuous improvement and ensure that lessons are learned from identified problems and implement process improvements.

Service Manager Requirements

• Experience managing a team, including conflict resolution and team building
• Ability to articulate highly developed customer service skills applied in a working environment.
• Excellent planning, organising, prioritisation, and project management skills
• Confident and professional telephone manner
• Able to demonstrate ability to work effectively in a pressurised and at times, extremely busy environment.
• Effective problem-solving and decision-making
• Ability to extract, collate and present data.
• Computer literate in all areas
• The successful candidate should also be able to work well as a part of a team, with excellent communication skills.
• Experience in the commercial vehicle trade is essential for this role

If you are interested in this Service Manager role, please apply via this advert.

Expected salary

£40000 – 45000 per year

Location

Immingham, Lincolnshire – Yorkshire & the Humber

Job date

Thu, 01 Feb 2024 08:56:40 GMT

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