Microsoft
Job title:
Solution Area Specialist – Customer Success
Company
Microsoft
Job description
Do you want to be a part of a transformational sales team that is revolutionizing the way we sell our services?
A Solution Area Specialist – Customer Success focuses on generating and qualifying leads, drives, and closes Microsoft Enterprise Unified Support opportunities, and remains engaged with our customers to ensure they are supported throughout all stages of their product lifecycles. Solution Area Specialist – Customer Success leverage Microsoft’s more than 20 years of expertise with input from enterprise customers worldwide to provide a tailored cloud services model that drives impact across our customers’ Microsoft investment. As a Solution Area Specialist – Customer Success, you will develop deep business acumen across Microsoft’s portfolio of products and services and hone your solution sales and networking capabilities by leading consultative customer conversations and collaborating on the planning, orchestration, and execution of end-to-end cross-sell and up-sell opportunities with internal, external, and partner stakeholders.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities:
Sales Execution
- You will orchestrate a virtual team and assess customer needs to develop strategies that proactively build a stakeholder network to accelerate and close opportunities, drive a robust deployment, and remove blockers to consumption.
Business Value Selling
- You will propose the proper solution tailored to the customer’s specific needs through an understanding of your customers’ business and technology priorities, governance, decision making and budgetary processes as they apply to each relevant customer’s business decision makers.
Scaling & Collaboration
- You will lead sales orchestration to proactively drive deal closure by identifying and aligning internal stakeholders as well as leveraging and expanding relationships with partners.
Technical Expertise
- You will lead BDM and ITDM conversations, share best practices and key competitor knowledge across solution areas acting as a subject matter expert to inform decisions on pursuit or withdrawal.
Sales Excellence
- You will be responsible for prospecting, qualifying, solutioning and closing business in your assigned territory. You will manage the end-to-end sales including ensuring continuous engagements to ensure customer satisfaction and business value around delivery success of your assigned territory through intentional selling driven by customer research; account planning; compete planning; risk planning; outcome-based & business value selling; and forecasting and pipeline management to pursue high-potential customers and manage Unified solutions across the organization.
Qualifications:
Required/Minimum Qualifications
- 7+ years technology-related sales or account management experience
- OR Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or related field AND 6+ years technology-related sales or account management experience.
Additional or Preferred Qualifications
- 9+ years technology-related sales or account management experience
- OR Bachelor’s Degree in Information Technology, or related field AND 8+ years technology-related sales or account management experience
- OR Master’s Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 5+ years technology-related sales or account management experience.
- 6+ years solution or services sales experience.
Solution Area Specialists IC5 – The typical base pay range for this role across Canada is CAD $139,100 – CAD $205,700 per year.
Find additional pay information here:
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the
Expected salary
$139100 per year
Location
Toronto, ON
Job date
Wed, 31 Jan 2024 07:31:21 GMT
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