Specialist, Donor Revenue Management

Job title:

Specialist, Donor Revenue Management

Company

Unicef

Job description

Organization OverviewUNICEF USA (“UUSA” or “We”) relentlessly pursues a more equitable world for every child, upholding the rights of all children and empowering every child, everywhere. We also support the fundamental belief that children should have a voice and role in shaping their futures and the futures of their communities.
Over eight decades, the United Nations Children’s Fund (UNICEF) has built an unprecedented global support system for the world’s children, and has boldly taken on the biggest, seemingly impossible challenges facing children. UNICEF relentlessly works day in and day out to deliver the essentials that give every child an equitable chance in life: health care and immunizations, safe water and sanitation, nutrition, education, emergency relief and more. UNICEF USA advances the global mission of UNICEF by rallying the American public to support the world’s most vulnerable children.
We know that sustainable change is attainable, but it can’t be achieved alone. It takes a committed team – individuals, governments, corporations, volunteers and staff – who demonstrate a relentless commitment to working tirelessly, day in and day out in some of the toughest, hardest to reach places. Big problems need big solutions, and we harness our collective, global voice and energy to do more good, in more places for children. We will never stop supporting UNICEF to develop smarter, more cost-effective solutions; scaling up proven, data-driven programs; and harnessing new technologies to create measurable change for children.
UUSA is organized under the laws of New York State as a not-for-profit corporation. As such, UUSA is a tax-exempt organization as defined under Section 501C(3) of the Internal Revenue Code and is governed by an independent, non-salaried Board of Directors.Location: Hybrid/NYCFLSA Status: Non-Exempt Salary: This position is paid at an hourly rate. NYC estimated salary for this position is $61,989 based on an hourly rate.Specialist, Donor Revenue ManagementPosition DescriptionReporting to the Deputy Director of Donor Revenue Management & Policy, the Specialist will manage the accurate and timely processing and tracking of gift contributions from various revenue streams. Responsibilities the Specialist will maintain include the preparation of batches for deposits and data entry, administering gift adjustments, providing reconciliation support, and constituent record management.Responsibilities:Gift Processing (70%):

• Process the accurate and timely entry of individual gifts from various revenue streams, including corporate partnerships, individual donors, inspired gifts, sustainers, and tributes.
• Manage rejected gift adjustments, such as returned checks, debit and credit notes and chargebacks, as well as donor requests for refunds as needed.
• Administer file transfers through the sorting of images and correspondence with responsible parties to ensure the accurate coding of gifts received; sort all mailed items received through third party vendors.
• Prepare batches for deposits by category and ensure accurate data entry to process new revenue records.
• Review gift transmittal documentation to confirm required fields for accurate processing are captured, including appeals, fund codes, revenue team, and pledge/payment details.
• Investigate and resolve internal revenue inquiries and clarifications in collaboration with colleagues from across Philanthropy and Finance.
• Prepare individualized gift data for manual entry as well as bulk transaction uploads into the CRM.

Reconciliation & Record Management: (30%)

• Maintain donor record management per direct donor inquiry and requests, such as deceased notifications, address changes, undeliverable mail, name changes, etc.
• Correspond with donor relations and other departments as needed to handle all special requests received and update constituent records as part of best in class stewardship.
• Provide reconciliation support for deposits, bounced checks, chargebacks and web reconciliation items for close periods and audits.
• Prepare backup documentation and reporting for ongoing financial requirements and operations support.

Other duties as assigned.Physical Requirements

• The Specialist role requires substantial computer work and will be expected to maintain a remote professional environment.
• There may be occasional in-office requirements that involve in-housing gift processing.
• Regularly moving items up to 25 lbs in weight within the office may also be required.

Minimum Qualifications

• X years of hands-on experience in computerized gift processing, billing, or related data entry work, or the equivalent combination of education and experience
• Fluency in revenue processing using CRM technologies (BBCRM) and financial management systems (NetSuite), inclusive of batching, keying, depositing, and reconciling revenue contributions; strong understanding in query logic techniques and tools used to modify, retrieve, and report data from donor database management systems; advanced reporting and/or query-building experience (SQL desired);
• Mastery/advanced proficiency with Microsoft Office (Excel, Power-point, Word) programs;
• Strong oral and written communication skills and the ability to collaborate strategically, creatively, and analytically with colleagues at a variety of levels across the enterprise
• Highly organized individual with strong management and delegation skills, including the ability to prioritize and manage deadlines and do the same for a team;
• Knowledge of industry standards, IRS regulations, and organizational policies required
• Scrupulous attention to matters of discretion and confidentiality required; ability to handle highly sensitive information appropriately and maintain confidentiality with donor information; knowledge of and adherence to ethical statements and guidelines by Apra, the Association for Advancement Services Professionals (aasp), the Council for Advancement and Support of Education (CASE), and other related associations;
• Expertise in aasp’s Best Practices for Gift Administration and Information Management and demonstrated experience leading these efforts in a fundraising environment;
• Commitment to the mission and growth of UNICEF USA;
• Must demonstrate UNICEF USA Core Values: Trust, Respect, Accountability, Innovation, Teamwork, and Service.

Must possess current and valid US Work Authorization and be eligible to work for any US employer without sponsorship.Due to the high volume of applications received, only those selected for an interview will be contacted. UNICEF USA is proud to be an Equal Opportunity EmployerWe do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. UUSA is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at .

Expected salary

Location

New York City, NY

Job date

Sun, 02 Jun 2024 01:49:23 GMT

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