Sr Business Insights Analyst

Job title:

Sr Business Insights Analyst

Company

TD Bank

Job description

Company Overview

Our Values
At TD we’re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars – physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they’re more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Department Overview

We can’t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about strategy. TD’s strategy and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, Not at Risk, Not at Fraud strategy, anyway.

The Fraud Risk Management & Global Security and Investigations (FRM & GSI) is an enterprise-level body that strives to protect TD Bank Group customers, shareholders and employees from financial crimes and fraud. Aligned with TD strategy and risk appetite, FRM & GSI develops and evolves enterprise policies, advanced analytics capabilities and operational processes to improve governance, oversight, and collaboration between fraud management and other control functions within the Bank.

The Canadian Fraud Management (CFM) team operates within FRM & GSI in a fast-paced environment requiring both strategic and tactical responses to changing fraud patterns and provides a unique opportunity to apply critical thinking and leadership skills in an innovation centric environmenWe can’t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about strategy. TD’s strategy and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, Not at Risk, Not at Fraud strategy, anyway.

The Fraud Risk Management & Global Security and Investigations (FRM & GSI) is an enterprise-level body that strives to protect TD Bank Group customers, shareholders and employees from financial crimes and fraud. Aligned with TD strategy and risk appetite, FRM & GSI develops and evolves enterprise policies, advanced analytics capabilities and operational processes to improve governance, oversight, and collaboration between fraud management and other control functions within the Bank.

The Canadian Fraud Management (CFM) team operates within FRM & GSI in a fast-paced environment requiring both strategic and tactical responses to changing fraud patterns and provides a unique opportunity to apply critical thinking and leadership skills in an innovation centric environmen

Job Requirements

What can you bring to TD?

• Undergraduate degree from a technical domain (e.g. mathematics/statistics, computer science, engineering) 5 Years +
• Experience working with big data management and analytics tools
• Proficiency in a data extraction/analysis/visualization tool. Examples include: SQL, Python, SAS, Knowledge Seeker, Excel, Tableau
• Demonstrated analytical, modeling and problem solving skills
• Creative, Critical, Conceptual thinker, ability to wade through data and arrive at conclusions
• Ability to communicate strategy analysis to both technical and non-technical team members, either verbally or via documentation
• Ability to take initiative and work independently under tight timelines
• Ability to work collaboratively and build relationships
• Motivated to constantly strive to find innovative ways to enhance capabilities

Preferable

• Experience in fraud management is an asset
• Knowledge of machine learning is an asset

Hours

37.5

Job Details

About this Role

This role is responsible for monitoring fraud trends, investigating emerging threats and quickly developing and deploying new strategies to manage those threats.
The strategist

• Must balance loss decisions with the impact to operational teams and the customer experience.
• Is expected to develop and apply deep fraud and process expertise, and to leverage sophisticated tools/detection systems to manage risk/reward balance.

The successful candidate will work collaboratively with a diverse team of operational agents, Fraud solution developers, data scientists, business insights analysts and subject matter experts and applies fraud business expertise leveraging advanced tools and detection systems to manage risk appropriately. The incumbent will be accountable for loss and customer experience targets.

Accountabilities:

Fraud Loss Management

• Reviews daily fraud attacks to create segmentation and develop/implement fraud strategies while balancing the impact to the operational teams and customer experience
• Design and develop advanced analytics tools to derive business insights from data and information
• Makes adjustments to shifting network rules, liability requirements or other exogenous factors
• Executes strategy design and configuration in all fraud prevention platforms (e.g. Faclon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCas, Avant, Experian, Transunion), in alignment with the Change Management protocols
• Supports case valuation and prioritization to optimize fraud management
• Become a subject matter expert on the end-to-end operational process, transaction liability and regulatory requirements

Process Support

• Produce timely diagnostics to identify system, strategy and operational issues
• Participates in defect analysis to identify and remediate fraud coverage gaps
• Identify and assess new developing fraud trends as they evolve
• Participates in the creation of monitoring and reporting by defining requirements and performing validation

Partner Support

• Maintain strong relationships with internal stakeholders such as Fraud Operations
• Support the continuous improvement agenda for our operational partners

Workplace Model

Hybrid

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

How We’re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!

Additional Information

#LI-Tech

Business Line

Other

Job Category – Primary

Enterprise Data & Analytics

Job Category(s)

Enterprise Data & Analytics

Job Family

Business Insights & Analytics

Time Type

Full Time

Employment Type

Regular

Pay Details

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Careers Web Site Cities

Canada-Ontario-Markham

Expected salary

Location

Markham, ON

Job date

Wed, 31 Jan 2024 08:40:28 GMT

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