Sr. Manager, Special Loans and Advisory Services

Job title:

Sr. Manager, Special Loans and Advisory Services

Company

Royal Bank of Canada

Job description

Job Summary Reporting to the Director, SLAS Western Region you will contribute to strategic business priorities by successfully creating and retaining survivors, maximizing revenue while minimizing costs, leveraging knowledge and expertise to assist the business and enhancing customer loyalty. You will manage complex and/or higher risk accounts through effective relationship and risk management practices and provide solutions and business advice designed to satisfy the bank’s risk requirements while maintaining a consistent focus on retaining long-term RBC Financial Group relationships. You will develop relationships with service partners, group partners and professional groups to optimize resolution success as well as business opportunities and referrals.Job DescriptionWhat is the opportunity?Reporting to the Director, SLAS Western Region you will contribute to strategic business priorities by successfully creating and retaining survivors, maximizing revenue while minimizing costs, leveraging knowledge and expertise to assist the business and enhancing customer loyalty. You will manage complex and/or higher risk accounts through effective relationship and risk management practices and provide solutions and business advice designed to satisfy the bank’s risk requirements while maintaining a consistent focus on retaining long-term RBC Financial Group relationships. You will develop relationships with service partners, group partners and professional groups to optimize resolution success as well as business opportunities and referrals.What will you do?

• Apply a continuous-improvement approach to achieving superior client experience.
• Take ownership of client problems as first point of contact.
• Ensure clients are treated with respect, a highly professional empathetic approach is used and good working relationships are maintained.
• Demonstrate commitment to teamwork by introducing clients to RBC wide services and expertise through referrals and identifying business opportunities.

• Build/expand/leverage good working relationships with district, field and risk officers to promote an early identification mindset and maximize retention opportunities.
• Emphasize the need to create surviving entities and to the extent possible, retained relationships for RBC Financial Group.
• Maintain a strong and positive presence at assigned Commercial Centers, e.g. in person/ by phone/at conferences/, to promote and leverage opportunities through Advisory Services and Learnings, as appropriate.
• Participate in bank and/or industry focused events.

What do you need to succeed?Must Have:

• Creative problem solving skills, with the ability to work effectively under pressure.
• Effective written and oral communication skills, with the ability to impact and influence others, including listening, understanding and responding, information seeking and consulting orientation.
• Ability to successfully utilize internal networks to assist with problem resolution. Capacity to get along with different types and levels of individuals, including Senior Management/Executives.
• Teamwork and cooperation – building Partnerships with stakeholders; adaptability; knowledge transfer; relationship building
• Thinking: strong analytical and risk assessment skills; breakthrough thinking; conceptual thinking; strategic business sense

Nice to Have:

• 5+ years of experience as a Commercial Account Manager with Professional designation (CPA, MBA, CFA, etc.)
• Risk Management knowledge and Financial Restructuring experience
• Proficiency with Bank technology- Knowledge of Microsoft Applications – at a minimum Basic Word, Excel, Power Point.

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Flexible work/life balance options
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills Accounting Finance, Asset and Liability Management (ALM), Confidentiality, Credit Analysis, Customer Service, Customer Success, Detail-Oriented, Investment Risk, Retail Banking, Risk ManagementAdditional Job DetailsAddress: 335 8 AVE SW:CALGARYCity: CALGARYCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: GROUP RISK MANAGEMENTJob Type: RegularPay Type: SalariedPosted Date: 2024-01-31Application Deadline: 2024-03-24Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Calgary, AB

Job date

Sat, 16 Mar 2024 23:34:15 GMT

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