Bank of America
Job title:
Sr. Operations Analyst – Canada Global Support Operations
Company
Bank of America
Job description
Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job DescriptionCanada Banking Operations supports a variety of Treasury management solutions including Payment processing, Cheque Clearing and Deposit services, Commercial Card processing, FX Operations, Investigations, and Client Account Management, servicing our large Corporate, Commercial, and Business Banking clients.The successful candidate will join the Canada Global Support Operations team, as Senior Operations Analyst. This is a multi-function Team of Operation Specialists providing comprehensive support for Canada Operations Production Teams.The main responsibility of this team is to establish and maintain better business practices while assuring minimal client impact. In this role the SR. Operations Analyst will be required to execute tasks and functions, manage work load of assignments across the team to the highest standard. Provide Production teams with ongoing support to execute on operational business objectives, serve our corporate clients, and manage risks appropriately.ResponsibilitiesBusiness Support:Support management routines for the Canada BranchNew Hire OnboardingFinancial Reporting including Ad hoc requestsAccess Control Representative/Application AccessInvoice ProcessingBusiness ContinuityAdministration Support/Oversight:Draft Print for cheque disbursement processAction internal partner inquiries/troubleshooting in a timely mannerOversee inventory and supply order requirements for the branch including custom draft stockGap/Risk Assessments & Operational Efficiency:Analyze current processes to assess and mitigate riskReview current processes, identify areas for improvement, and propose solutions to save cost and increase efficiencyGovernance Oversight:Execute governance processes for key horizontal functions including Procedure/Process Maps, DOA Limits, MFA, SharePoint, FileNet, BCMR, etcEnsure consistency and quality of procedures across each functional areaHealth & Safety:Evaluate facility operations and personnel for safety and health regulations complianceEnhance safety standards by conducting regular facility inspections and addressing potential hazards promptlyAudit:Support audit and contingency testingQualificationsThree to five years of experience within Operations environment with a financial institutionPost-secondary education or equivalent experience
5 yearsKnowledge of payment processes and Canadian clearing systems/rules an assetAbility to execute tasks assigned with exceptional quality and accuracyProficiency with Excel, Word, and keyboarding skills; knowledge of Visio would be an assetExcellent communication and problem-solving skillsDemonstrated initiative and the ability to work with minimal supervisionAbility to write procedures and desktop job aidsAbility to multi-task and identify root cause of payment failures or errorsStrong accounting skillsTeam player with strong people and customer service skillsExperience working on projects and initiatives, supporting requirement discussions, testing preparation & execution and deployment activitiesAbility to meet established deadlines in a fast-paced environmentWillingness to learn and take on new tasks, as requiredAvailability to work shifts, statutory holidays, and weekends, as requiredSkillsProcess/Operational Excellence, Improvement and ExecutionProject/Program Planning & ExecutionReconcilementRegulatory ReportingResearch and AdjustmentsOperational Risk/Business ControlsProcess Design and DevelopmentWhat Bank of America OffersBank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence – in everything we do, every time we do it – we deliver the full value of Bank of America for our clients, our shareholders and our employees.Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.Bank of America is an Equal Opportunity Employer.Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.
Expected salary
Location
Toronto, ON
Job date
Wed, 02 Apr 2025 02:33:34 GMT
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