Station Shift Lead

Job title:

Station Shift Lead

Company

FlixBus

Job description

We are the UKs fastest growing intercity coach network and are looking to expand our operations team. The UKs intercity coach market is being revolutionized by the launch of Flixbus. We are now looking to expand our strong, dynamic and ambitious team to support our growth. We are searching for a driven, passionate and experienced Station Shift Lead to join our team in the UK!The Station Shift Lead is a vital role within our operations team, responsible for the smooth and efficient running of the Coach Stations teams across the UK. This role involves leading and motivating a team, ensuring excellent customer service, managing departures and arrivals, and maintaining a safe and welcoming environment for passengers and staff. The ideal candidate will be a highly organized, customer-focused individual with strong leadership skills and a passion for delivering a high-quality travel experience.NB: Please note this is a shift based work (42,5 hours/week, Monday – Sunday). The role is primarily based at Victoria Coach Station with occasional visits to Flix’s London office.Your Tasks – Paint the world greenTeam Management:

• Lead, motivate, and develop a team of Customer Service Agents in multiple locations across the UK, to create a memorable experience for our customers.
• Conduct performance reviews, provide coaching and training, and address any employee relation issues.
• Create team schedules, manage absences and ensure adequate staffing levels to meet operational demands.
• Foster a positive and collaborative team environment and act as the first point of contact and support for these teams and drivers in the station.

Customer service:

• Ensure the highest standards of customer service are maintained at all times.
• Handle customer enquiries, complaints, and feedback in a professional and efficient manner.
• Proactively identify and address potential customer service issues.
• Monitor customer satisfaction and implement strategies to improve the customer experience at stations.

Operations management:

• Oversee the smooth and timely departure and arrival of coaches.
• Coordinate with traffic control, bus partners and drivers to ensure efficient operations.
• You nurture the relationship with our central Traffic Control team and Transport for London, to enable outstanding communication between all teams and ensure the communication between both teams ensures a slick operation.
• Manage the departure of journeys to ensure adherence to our key punctuality KPIs & work with drivers to understand reasons for delays.
• Take ownership of the Departure Checks procedure to ensure the best quality for our customers & highlight improvement areas for operators.

Health and Safety:

• Ensure compliance with all health and safety regulations set by Station owners/ managers.
• Highlight safety concerns within our own operations and identify areas of improvement for both our customers and drivers.

Your Profile – Ready to hop on board

• You have at least 3 years experience of managing customer facing teams
• You are an enthusiastic and driven individual, who wants to create an environment of growth and support
• Experienced in working in fast paced frontline customer environments
• You enjoy problem solving and finding the best solutions for customers
• You have project management experience
• You are able to stay cool in difficult situations, and focused on finding the best outcome for those involved
• You are a strong communicator and able to influence strong performance of team members
• High reliability, the ability to work in a team and a professional appearance are important to us
• You are able to do shift based hours (42,5 hours, Monday – Sunday), rotating through a set pattern across a month (including minimum weekend shifts)

Our Perks – More than just a job

• You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.​
• Flix is flexible. Organize your own schedule with trust-based hours and up to 60 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.
• Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
• Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
• We’re not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
• Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, mental health support including 1:1 consultations with a psychologist, and a neat discounts for some chains and partners.

Want to rewrite the history of mobility with us? Then join our ride and apply now. We’re excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don’t meet 100% of the requirements, we still encourage you to apply.About FlixWe are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.The following video shows our amazing success story:

Expected salary

Location

London

Job date

Sat, 22 Mar 2025 06:59:10 GMT

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