Strategist, Web Content

Job title:

Strategist, Web Content

Company

Provincial Health Services Authority

Job description

Strategist, Web ContentCommunicationsVancouver, BCWe are working to create a digital experience that is accessible, culturally safe, inclusive and welcoming for everyone seeking the specialized health care services of the Provincial Health Services Authority. As a member of the Communications Web Strategy team, you’ll oversee a portfolio of websites, in partnership with technical teams, and support the renewal of our websites in a new cloud-based Drupal environment. This is an exciting time to join a team of web content strategists and make a difference in the lives of patients, clients, families, employees, health professionals and health-sector partners across British Columbia.Using an inclusive and anti-racist lens, the successful candidate will be committed to compassionate and culturally safe communication, collaboration and teamwork, and thoughtful engagement across different areas of the communications team and the broader organization. You are passionate about all aspects of content strategy including editorial precision, relationships with partners, user experience methodologies, and data analysis and insights.This is a role for a proven self-starter, well versed in working with subject matter experts and implementing training strategies on large and complex web projects. Join our growing and highly supportive team!What you’ll do

• Reporting to the Manager, Web Strategy, you will lead content strategy, planning, and development for a suite of websites in an assigned portfolio, identifying opportunities for content improvements with a user-centric focus. Working with website sponsors and senior and executive leaders and communications team members across programs, you’ll maintain governance processes and ensure websites are supporting program goals.
• As part of the Web Strategy team, you’ll ensure that website and intranet content is user-focused and aligned with organizational strategies and standards. Your approach to content design will include analytics, user experience (UX) methodologies, web content development, information architecture, search engine optimization, plain language and WCAG accessibility best practices.
• You’ll edit or rewrite existing web content and write content from scratch for new web sections, working with program leaders and other subject matter experts. You’ll oversee training, support and coaching for web content creators and distributed authors in the assigned portfolio of websites. With a keen eye for data, you’ll track site success metrics, quantifying and measuring feedback to report progress, trending issues, risks and outcomes based on the websites’ goals.
• You will also occasionally participate in a scheduled roster to help cover PHSA’s after-hours website needs.

What you bringQualifications

• A level of education, training, and experience equivalent to a bachelor’s degree in a relevant field of study such as User Experience Design, Communications and Journalism plus a minimum of five (5) years of recent related experience managing web content for multiple target audiences, including experience:
• writing and editing content for the web, and an advanced knowledge of style guides and grammar
• practicing user experience design activities, planning and managing web properties including experience in guiding information architecture and content strategy
• using content management systems, ideally Drupal and SharePoint
• teaching or demonstrating web content best practices to others
• a content optimization tool such as Site Improve to assess and improve website content

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
• Commitment to cultural humility, anti-racism, and honoring diverse forms of knowledge and experience in your work.
• Solid understanding of advanced accessibility best practices for WCAG AA compliance.
• Demonstrated proficiency with Google Analytics and expertise with data analysis and interpretation.
• Excellent interpersonal and communications skills (verbal and written) including the ability to handle highly confidential and sensitive issues with tact and diplomacy.
• Excellent problem solving and decision-making skills.
• Ability to work independently and as part of a team.
• Ability to establish and maintain effective working relationships with members of the health authority as well as the ability to explain strategic web writing skills to staff with different abilities and aptitudes for technology and levels of commitment.
• Excellent time management skills and an ability to prioritize workload, shifting attention among dynamic tasks and priorities.
• Exceptional attention to detail, and the ability to work under pressure in a fast-paced, deadline-driven environment.

What we bringEvery PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-TimeSalary Range: $$88,990 – $127,923 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 W Broadway, Vancouver, BC V6H 1G9 / Hybrid
Closing date: Applications accepted until position is filled
Hours of Work: 0900 – 1700 (Monday to Friday)
Requisition # 169696EWhat we doThe Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.Learn more about PHSA and our programs:PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’kula Team (Indigenous Recruitment & Employee Experience) for support at .Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.ATTN: PHSA Employees:To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.caPlease note the internal job posting will no longer be accessible after the expiry date of August 14, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at [email protected] and a Help Desk Representative will contact you the next business day.
Labor Agreement Excluded
Requisition # 169696E-2421215
Work Site 1333 West Broadway, Vancouver
Job Type Regular, Full-Time
Salary/Rate $88,990.00 – $127,923.00 / Year
FTE 1.00
Hours of Work 0900 – 1700
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 06-Sep-2024

Expected salary

Location

Vancouver, BC

Job date

Fri, 09 Aug 2024 03:22:38 GMT

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