Student FWS Client Service Representative – CCFI (Spring)

This is a Federal Work Study position at Center for Children and Family (CCFI) in Norman, OK.

Client Service Representative Duties:

• Greet, welcome and deliver excellent customer service to clients, walk-in guests and callers.
• Perform clerical duties, including, scanning, and filing.
• Provide task support to Front Office Supervisor.
• Distribute mail and faxes.
• Process class enrollments.
• Process payments (credit card, cash & checks) 
• Keep front desk equipped with all necessary material (pens, forms, paper etc.).
• Manage upkeep of common areas (cleaning, straightening & organizing)
• Work within agency databases.
• Handle confidential client information including Protected Health Information (PHI).
• Assist with large agency mailings.
• Assist administration and program staff as needed

Required Attachments:

• Resume
• Class Schedule

 

Job Requirements

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Required Education: Must be currently enrolled in the current Spring semester as a student at the University of Oklahoma. Hiring contingent upon verification of current student status.

• Must attach SPRING 2024 ONE class schedule.
• Must have received and accepted a Federal Work Study award for the SPRING semester.

Skills:

• Ability to communicate effectively with others orally and in writing.
• Ability to write legibly.
• Ability to maintain effective working relationships with staff and volunteers.
• Ability to operate a computer using e-mail, word processing and other applications related to assigned duties.
• Ability to use multi-line phone system.
• Ability to work independently.
• Ability to be flexible and adapt to organizational change.
• Ability to collaborate and work as part of a team.
• Ability to work independently.

Department Preferences:

• Bilingual proficiency in Spanish preferred
• Customer service experience 
• Exclusive participation in CCFI Federal Work Study Grant Program

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person’s unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

 
Hiring contingent upon a Background Check?: No
Special Indications: None 
Job Posting
: Feb 7, 2024