Student Sales Coordinator

Job title:

Student Sales Coordinator

Company

CIEE

Job description

Position: Student Sales CoordinatorReports to: Conversion CoachDepartment: Global Navigator Programs, High School Summer AbroadLocation: U.S. based remote (see location requirements below)Who we are:CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.Why work with us:

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package (only applicable for U.S. employees).CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:

• Paid time off and Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad and TEFL Program discounts
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental, and vision)
• Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who you are:The Student Sales Coordinator guides students and families through every stage of the High School Summer Abroad application and pre-departure process, including managing initial inquiries, processing applications, confirming participants, and providing pre-departure support. A strong ability to build relationships, motivate students to take the next step in their journey, and instill confidence in families is essential. A sales-driven approach is critical, as every student who studies abroad embarks on a life-changing experience, and the Student Sales Coordinator plays a key role in making that opportunity a reality.This Student Sales Coordinator supports the entire U.S. funnel of applicants. You will assist territories (remotely) based on fluctuations in open application volume, which is largely influenced by school events. This individual continuously monitors application volume and staffing shortages—whether in the field or due to PTO—and directs outreach efforts toward the highestpriority territories, ensuring all participants receive a call within three days. When a Student Sales Coordinator role is vacant, you seamlessly assume all responsibilities of the territory until the position is filled.The ideal candidate must be extremely flexible and adaptable, demonstrating mastery of the sales process, maintaining consistently high outreach volume, and serving as a team player committed to supporting the whole department. This role may also require domestic and international travel to support recruitment efforts and student departures.What you’ll do:

• Communicate the Value of Study Abroad – Inspire and educate U.S. high school students and their legal guardians about the life-changing benefits of studying abroad.
• Engage and Motivate Applicants – Follow a structured sales outreach process to proactively connect with students and families via phone, text, and email, focusing on converting leads to open applications.
• Guide Students Through the Application Process – Provide coaching and support throughout the scholarship and application journey, helping families navigate barriers to participation.
• Deliver Exceptional Customer Service – Offer professional and timely assistance to students and parents from initial inquiry through program acceptance, confirmation, and pre-departure preparation.
• Manage a High Call Volume – Consistently exceed 30 calls per day (resulting in over 500 minutes of talk time per week), adjusting outreach focus based on application volume spikes and highest-potential territories.
• Host Virtual Webinars – Lead large-group presentations for students and parents, including some evening sessions.
• Present at In-Person Events – Visit high schools to connect with students and families, requiring occasional domestic travel.
• Applications Review and Acceptance – Review applications for eligibility, approve acceptances, and convert applicants into confirmed, paid participants.
• Oversee Participant Financials – Ensure accurate financial records, follow up on payments, and resolve any discrepancies.
• Utilize Salesforce for Pipeline Management – Track and manage applicants, maintain accurate communication records, and work toward enrollment goals in our CRM system Salesforce.
• Provide Summer Program Support – Assist participants while they are on-program.
• Support Recruitment Efforts – Travel domestically as needed to promote programs and represent the organization at school events.
• Chaperone International Student Flights – Accompany student groups on flights up to once per year.
• Participate in Ongoing Training – Engage in sales and professional development sessions to improve effectiveness and professional growth.
• Adapt to a Flexible Work Schedule – Some evening hours are required to accommodate students and guardians.
• Provide Emergency Travel Support – Be available for 1–2 travel weekends per year to assist with urgent situations.
• Demonstrate High Flexibility – This role does not have assigned territories and requires adaptability to support different regions and team needs as priorities shift.
• Cover Pipeline Management – Step in when other Coordinators are at in-school presentations or on PTO to ensure no loss of outreach.
• Support Seasonal Employees – Monitor sales calls and provide coaching to improve the effectiveness of seasonal staff.
• Assist with Onboarding and Training – Support the Conversion Coach in onboarding and continued training of new hires.
• Other duties as assigned.

Job Reponsibilities and Expectations when EC Team is Fully Staffed:

• Exceed a minimum of 30 calls per day, generating 500+ minutes of talk time each week.
• Continuously monitor application volume trends and prioritize outreach efforts toward the most promising territories based on current demand.
• Conduct a high volume of lead outreach, focusing on improving conversion rates from lead to open application.
• Step in to manage pipeline activities during periods when Enrollment Coordinators are at in – school presentations or on PTO, ensuring no outreach days are lost.
• Provide coaching and guidance to seasonal employees, monitoring sales calls to enhance performance and efficiency.
• Assist the Conversion Coach in the onboarding and ongoing training of new hires, ensuring they’re well-equipped to meet sales goals.

What you’ll bring:The ideal candidate will possess:

• Bachelor’s degree or international equivalent.
• At least 2 years of experience in customer service, sales, or a related field.
• Experience working with diverse high school students is a plus.
• International travel or study abroad experience is a plus.
• Additional language skills beyond English are a plus.
• Strong communication and interpersonal skills, with the ability to build relationships with students and families and tailor communication to different audiences.
• Excellent verbal and written communication skills.
• Ability to navigate challenging conversations with professionalism and empathy.
• Exceptional problem-solving skills and a proactive approach to addressing challenges.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, goal-driven environment.
• Comfortable making high-volume outbound calls and engaging with customers via phone, email, and text.
• Experience with CRM systems (such as Salesforce) is a plus.
• Flexibility to work some evening hours, weekends, and travel domestically and internationally as needed to support students and families.

Location Requirements:The position is available to candidates in the United States, except for candidates residing in:

• Washington (State)
• Colorado
• California
• Jersey City, NJ

Diversity Matters:CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.Due to federal regulations, a reference and background check will be conducted as a condition of employment.

Expected salary

Location

USA

Job date

Sun, 02 Feb 2025 00:38:47 GMT

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