University of Warwick
Job title:
Student Support Assistant
Company
University of Warwick
Job description
Role
The successful candidate will be primarily responsible for managing communications from students and staff relating to teaching and learning queries and being the first point of contact for visitors to the Statistics Support Office. The post holder will deal with queries in person and by phone, with a significant part of the role being the monitoring of the Statistics Support Office email account, responding to simple questions and sending other queries to the most appropriate person in the department.
You will be organised, friendly and enthusiastic about providing an excellent experience for people getting in touch with the support office.
Interviews are expected to take place in the week commencing 26th February 2024. The post is located in the Mathematical Sciences Building on the University of Warwick campus and remote working is not possible for this role. This is a full-time role, with the contract ending in early August 2024.
If you have any queries regarding this role please get in touch with [email protected].
Duties and responsibilities
1. Receive, respond to, and distribute queries and information from and to staff, current and prospective students:
- Responsibility for the initial response to all incoming email being received via the Student Support Office email accounts and allocating more complex queries to the relevant administrative or academic contact within the Department of Statistics.
- To act as the initial point of contact for existing/prospective students and external visitors to the Department of Statistics, both in person and by phone, providing information and advice on standard questions regarding all aspects of our department and our degree programmes.
- Collate and distribute communications to appropriate recipients, such as student newsletters.
- Provide support with maintaining Teaching and Learning webpages to keep information up to date.
- To maintain a detailed awareness of Departmental and University support services and processes, used to assist with identifying and referring students to additional support.
2. Assist with the general administration of the degree programmes offered by the Department of Statistics. Working under the direction of the Taught Programmes Manager and the Taught Programmes Administrator, key duties will include (but are not limited to):
- To support with the identification and management of arrangements for students who have serious medical and/or personal problems, referring the students to the relevant staff member.
- To assist in the recording of attendance monitoring data, contacting students regarding missed monitoring points.
- At key points in the academic year, to assist with the checking and recording of examination marks, and to support the administrative preparation for exam board meetings.
- To assist with the Department’s support mechanisms for admissions events, open days, offer holder visit days, student induction, enrolment events, and graduation events.
- To support the checking of room availability and making room bookings for meetings, special arrangement examinations, and Departmental events.
- To assist with the allocation of students to seminar groups, informing the Student Support Officers when a request is made by a student to change between seminar groups.
- Maintenance of efficient and accurate office procedures including the setting up, maintaining and archiving of student data in both physical and digital files
3. General Departmental Support to include:
- Assisting administrative and academic staff by carrying out general office duties such as printing, data entry, photocopying, answering telephone enquiries, and taking messages.
- Any other duties that the Taught Programmes Manager or appropriate academic colleague may reasonably request to support the general administration of the department.
Skills and experience
Essential
- Educated at GCSE level or equivalent to include grades A-C in Maths and English
- Relevant experience of working in a busy office environment and working to deadlines
- The ability to prioritise own workload
- Good command of written and spoken English
- Excellent interpersonal skills and ability to communicate confidently with people at all levels with tact and sensitivity
- Ability to identify and prioritise relevant information to send on to others
- Enthusiasm for working with students and a general understanding of the higher education context
- Good team-working skills
Desirable
- Good IT skills to include use of MS Office (particularly Word and Excel) and email
- Prior experience of using student support systems such as SITS. Moodle and Tabula
Location
Department of Statistics
Additional information
Advert closes 22nd February
Interviews to be held on the 29th February
Expected salary
Location
Warwick
Job date
Sat, 10 Feb 2024 08:53:32 GMT
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