CIEE
Job title:
Study Abroad Admissions Advisor – Temporary
Company
CIEE
Job description
Position: Study Abroad Admissions Advisor – Temporary
Reports to: Executive Director, Institutional Relations
Department: Institutional Relations
Location: RemoteWho we are:CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.Why work with us:
- You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
- You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.
Who you are:The Admissions Advisor will support the Institutional Relations team by serving as the first point of contact for students applying to CIEE’s university study abroad programs. You will work closely with Managers of Institutional Relations and other Admissions Advisors. Paramount to student outreach is a focus on providing outstanding service and creative problem solving to prospective students.What you’ll do:Primary Responsibilities:
- Support the Admissions Team with inbound and outbound calls and emails to support prospective students who need support in completing CIEE application materials.
- Manage large volume of emails, texts, and outbound calls, address questions, solve problems and/or direct people to the appropriate CIEE team member. Respond to inbound inquiries within a 24-hour response time.
- Schedule prompt follow up with prospective students to provide support and determine level of commitment and execute strategies to inform students about CIEE programs at all phases of the inquiry and application process.
- Document call information and input data into company CRM to keep customer records Updated. What you’ll bring:
- Bachelor’s degree with 1-2 years’ experience in sales and/or customer service orientated field required
- Must have high “emotional quotient” (EQ); be approachable, friendly, and able to exude empathy, control in all communications
- High aptitude for attention to detail, strong problem-solving ability, strong written and oral communication skills, a service-oriented mindset, strong organizational skills, excellent time management skills and ability to multi-task.
- Ability to work independently and as part of a team. Demonstrate initiative while also open to feedback and taking direction when needed
The position is available to applicants in Canada and the United States, except for applicants residing in:
- Washington (state)
- Colorado
- California
- Jersey City, NJ
Diversity Matters:CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.Due to federal regulations, a reference and background check will be conducted as a condition of employment.
Expected salary
Location
USA
Job date
Wed, 02 Oct 2024 04:02:03 GMT
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