Study Abroad Advisor

Job title:

Study Abroad Advisor

Company

CIEE

Job description

Position: Study Abroad Advisor
Reports to: Manager, Enrollment Advising
Department: College Enrollment Department, Study Abroad
Location: Remote, US field-basedWho we are:CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.Why work with us:

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:

• Paid time off and Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad and TEFL Program discounts
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental, and vision)
• Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who you are:The Study Abroad Advisor (SAA), has primary responsibilities for meeting and exceeding enrollment targets for College study abroad programs in the assigned region while providing excellent customer service to ensure students are prepared for their study abroad experience. The SAA maintains constant contact with students, advising them throughout the application review process and post-acceptance and pre-departure procedures, including advising on complex immigration and visa processes. The SAA is responsible for proactive outreach and conversion of applicants and accepted program participants. In addition, the SAA is responsible for contributing to strategic student and campus outreach efforts to grow student participation in CIEE study abroad programs.What you’ll do:

• Meet or exceed enrollment targets by maximizing the conversion of applicants to paid participants during the application review and pre-departure process for a specific CIEE program region.
• Review applications for admission efficiently and administer admission decisions to CIEE programs for a specific program region.
• Maintain in-depth knowledge of each CIEE program and location and proactively discuss components (academics, housing, etc.) of each with applicants.
• Develop and execute strategies to fully prepare students for their onsite experience and to improve student conversion.
• Initiate regular, proactive, and timely contact with applicants, participants, parents, and institutional study abroad advisors throughout the pre-departure process with the goal of improving student conversion.
• Advise students on complex visa and immigration processes; liaise with foreign consulates and CIEE’s third-party visa broker; keep abreast of changes in laws and regulations relating to immigration across portfolio sites.
• Manage the editing process for pre-departure materials, visa instructions and other information in collaboration with CIEE onsite staff.
• Address and resolve all levels of escalated situations and emergencies that arise during the pre-departure process, exercising professional discretion.
• Manage enrollment database, including maintenance of student application information, editing and building new application tasks, and processing application documents (e.g. transcripts), which includes the scanning, uploading, and filing of materials.
• Collaborate with Institutional Relations, Admissions, Study Marketing, and Global Operations to contribute to program efforts in recruitment, marketing, and program development for the region.
• Serve as back-up contact when other advisors are out of the office.
• Provide superior student-centered customer service throughout the pre-departure process.
• At all times, exercise good professional judgment and consideration in promptly addressing problems and questions that arise with students, parents, and CIEE staff.
• Represent CIEE with integrity, accuracy, and in the spirit of its mission.
• Perform other duties as assigned.

What you’ll bring:

• Bachelor’s degree (or international equivalent).
• Work Experience – 2-3 years of work experience in a sales and/or customer service-oriented field. Demonstrated interest in education abroad or higher education is preferred.
• International study or work experience is required.
• Demonstrated success in achieving sales or enrollment targets strongly preferred.
• Strong service skills and the ability to resolve issues fairly and expediently.
• Must be able to exude empathy and control over the phone and in email.
• Must be a team player and self-starter able to exercise sound judgment on time use and the handling of sensitive materials.
• Strong administrative and organizational skills, meticulous attention to detail, and ability to work on multiple projects simultaneously while adhering to deadlines.
• Strong experience working with Microsoft Office Programs including Word, Excel, and Outlook. Experience with Salesforce CRM system preferred. Must be comfortable with learning new databases and technology.
• Ability to learn new processes quickly, take initiative, and provide suggestions for efficiencies and improvements.
• Able to travel domestically and internationally in support of programming.
• Readiness to grow and develop yourself, our client group, and our company.
• Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.

The position is available to applicants in Canada and the United States, except for applicants residing in:Washington (state)ColoradoCaliforniaJersey City, NJDiversity Matters:CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.Due to federal regulations, a reference and background check will be conducted as a condition of employment.

Expected salary

Location

USA

Job date

Fri, 28 Jun 2024 07:54:00 GMT

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