Supervisor, Operations II

Job title:

Supervisor, Operations II

Company

Royal Bank of Canada

Job description

Job SummaryJob Description–What is the opportunity?Supervisor ReconciliationWhat will you do?

• Supervising team of 7 full time employees to ensure uninterrupted day to day work flow
• Team’s duties include, daily recon of cash, positions and cost between accounting system i.e. SS&C system (Pacer) and custody systems (mostly Broadridge), performance review using rate of return calculation (Persys), and outliers investigation
• Becoming an SME for all team procedures and become a GoTo person for the team members for issue resolutions.
• Review sometime urgent inquiries from internal client to ensure timely response
• Through investigation coordinate with other OPS /support teams for problem escalation.
• Create a safe and inclusive environment. Actively listen, demonstrate empathy and support mental health & well-being
• Delivers Personal and Team Performance

What do you need to succeed?Must-have

• Experience in Reconciliation
• People Management experience
• Strong technical Skills (including excel and data mapping know how)
• Analytical and problem solving skills
• Written & Verbal communication skills
• Attention to Detail

Nice-to-have

• Knowledge of Broadridge systems (BTS, MRGN, ZCBA etc)
• Knowledge of SS&C Systems (Pacer, Persys, Vertex)
• Knowledge of Client link
• Experience with large financial institution.

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

Job Skills Active Learning, Adaptability, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Quality Management, Time ManagementAdditional Job DetailsAddress: 180 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: WEALTH MANAGEMENTJob Type: RegularPay Type: SalariedPosted Date: 2024-10-10Application Deadline: 2024-10-24Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Toronto, ON

Job date

Sat, 12 Oct 2024 04:00:38 GMT

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