Support Analyst, Revenue Services

Job title:

Support Analyst, Revenue Services

Company

Provincial Health Services Authority

Job description

Support Analyst, Revenue ServicesAccounts Receivable, BC Clinical & Support ServicesBurnaby, BCThe Revenue Services Support Analyst performs duties to provide departmental support for a variety of database systems and related processes within Revenue Services. Duties include providing first line business and system support for a variety of departmental users utilizing department-specific software, Billing systems, Clinical applications and Accounting systems. This position also requires comprehensive business, accounting and systems knowledge to investigate operational issues, identify solutions and take required corrective actions including processes. Identifies areas for improvement, collaborates on row charting, procedures or technical documents, and makes recommendations for increasing effectiveness of business processes. Performs end user acceptance testing on new databases, system enhancements and fixes. Provides training to users on how to use the system and prepares and/or maintains related instructional material.What you’ll do

• Provides departmental support to a variety of internal users to Health Authority database systems, accounting systems and external interfaces to ensure correct processes are followed.
• Responds to user inquiries and information requests
• Works with stakeholders to streamline and standardize processes, implement best practices, works with users to trouble-shoot system problems and test system solutions.
• Performs administrative functions such as formulating and updating departmental procedures, extracting, compiling and maintaining data for statistical reports on departmental activity, and liaising with other departments or Health Authorities on work flows and other matters. May also coordinate with external agencies on behalf of the department or Health Authority.
• Monitors schedules for computer jobs within Revenue Services to meet user department needs, produces reports according to established schedules as required. Recreates reports on request.
• Reconciles control totals between billing systems and general ledger accounts by reviewing data, identifying discrepancies and making adjustments, where applicable.
• Monitors, identifies and troubleshoots issues and patterns by producing and monitoring regular system reports, assessing and taking corrective action, and assists in resolving problems.
• Supports performance metrics and reporting by compiling and maintaining data as assigned. Responds to ad hoc inquiries.
• Monitors and responds to error messages; identifies and resolves known, routine system problems according to established procedures; reviews operating system logs, and resolves problems according to established procedures. Coordinates system purges and changes. Works with the technical business and system support teams as required.
• Investigates operational software and minor routine hardware problems for Revenue Services teams and Health Authority Clients and formulates operational solutions. Creates an incident report to be assigned through the Help Desks or other user Support channels. Supports Revenue Services by determining the need for corrective action, analyzing problems, suggesting solutions, and reassigning any issues to the appropriate Support channels that are unresolved, such as technical, database and restart issues.
• Provides input into the development of technical support procedures for areas such as hardware/software installation, testing and systems performance monitoring.
• Performs user acceptance testing for system enhancements, new functionality or system access as directed and reports any issues as required.
• Provides assistance, training and orientation to internal users of department-specific software and prepares and/or maintains instructional material.

What you bringQualifications

• Grade 12, successful completion of a recognized Information Technology program supplemented by Finance or Accounting courses. Two years’ recent, related experience or an equivalent combination of education, training and experience.

Skills & Knowledge

• Ability to type
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.
• TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bringEvery PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular Full-Time
Wage: $38.78/hourLocation: 1795 Willingdon Avenue, Burnaby BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: Monday-Friday 08:00-16:00
Requisition #: 165975EAs per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.What we doThe Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.Learn more about PHSA and our programs:PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’kula Team (Indigenous Recruitment & Employee Experience) for support at .Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.ATTN: PHSA Employees:To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.caPlease note the internal job posting will no longer be accessible after the expiry date of May 28, 2024 at 10 AM. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at [email protected] and a Help Desk Representative will contact you the next business day.
Labor Agreement Facilities Subsector
Requisition # 165975E-2417800
Work Site 1795 Willingdon Avenue, Burnaby BC V5C 6E3
Job Type Regular, Full-Time
Salary/Rate $38.78 / Hour
FTE 1.00
Hours of Work 08:00-16:00
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 19-Jun-2024

Expected salary

$38.78 per hour

Location

Burnaby, BC

Job date

Thu, 23 May 2024 06:32:00 GMT

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