Support Engineer-LINUX

Job title:

Support Engineer-LINUX

Company

Intelerad

Job description

Company Description

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.

Intelerad offers one of healthcare’s most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit and follow Intelerad on LinkedIn and Twitter.

Job Description

Insignia Medical Systems is a pioneering UK based Picture Archiving Communication System (PACS) provider, offering technology-leading solutions. With over 15 years pedigree in medical imaging, we have unrivalled experience in creating software that will take medical imaging storage to the next generation. As a British company specialising only in medical applications, we uniquely offer scalable solutions developed and delivered locally. All of our software solutions are owned and developed by us and as a company that’s dedicated to the UK market we are quick to respond to the changing needs of the NHS.

Position Overview:

As an Insignia Medical Systems Support Specialist, you will be responsible for providing first and second line support to our customers on their PACS service. This will include investigating and resolving complex incidents and service requests logged via our Service Management portal.

You will possess excellent customer service skills with a good level understanding of ITIL and the

Service Desk environment, as well as be familiar with the workflow and escalation of a busy suppor team.

After a qualifying period you will be expected to join the on-call rota. This role might require occasional travel

Qualifications

Responsibilities

Responsible for supporting our customers PACS equipment and the PACS application set.

Ensures incidents and requests are handled appropriately and escalated in accordance

with the support procedures.

Work closely with the team to provide end-user support and issue resolution

Rigorously adheres to standard support processes.

Creates, reviews and maintains support documentation.

Monitors system’s interfaces, hardware, software and performance characteristics

Use analytical troubleshooting skills to identify root cause and implement workarounds.

Supervision Received:

• Essential Qualifications & Skills:
• At least 2 years’ experience in an application support role.
• Knowledge of Microsoft SQL
• Excellent verbal and written communication skills
• Has a full clean driving license
• Possess a good understanding of Microsoft Windows and Server technologies
• Is a diligent worker with a good attention to detail

Desirable Qualifications & Skills:

• Educated to Degree level
• Linux administration
• Experience of NAS Storage
• IT Experience of working in a healthcare setting

Additional Information

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment.

Meet Intelerad’s Leadership Team:

Expected salary

Location

Basingstoke, Hampshire

Job date

Mon, 22 Jan 2024 04:26:21 GMT

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