Job title:
System Support of Devices & Apps 9 Month FTC
Company
Job description
About The RoleAbout UsHere at Morrison Water Services, our mission is to be the leading service provider in the Water and Waste Water Infrastructure sectors in the UK. We are known for our commitment to integrity and safety, with a culture that values the well-being and diversity of our people. Our aim is to invest in our workforce through our training academy and implement initiatives that prioritise health and well-being to support our business growth plans.About the roleMorrison Water Services is recruiting for a System Support to work on our Welsh Water contract in Wales.As the System Support you will be part of our Operational Function who are responsible for all operation activities on Repair & Maintenance, Metering & New ConnectionsThis role is critical in ensuring the smooth and efficient operation of company-issued devices and applications used by field operatives. The System Support will be responsible for managing and supporting all aspects of the device and app ecosystem, including onboarding and offboarding employees, ensuring compliance with all relevant policies and procedures, and providing technical support to end-users.As the System Support your responsibilities will include:Device & App Management:
- Manage the lifecycle of all company-issued devices (e.g., iPads, tablets) including procurement, provisioning, and decommissioning.
- Ensure the seamless and secure operation of all company-approved mobile applications.
- Monitor and troubleshoot device and application performance issues.
- Proactively identify and implement improvements to device and app functionality and user experience.
Onboarding & Offboarding:
- Develop and maintain comprehensive onboarding and offboarding procedures for all employees.
- Ensure compliance with Welsh Water policies and procedures during all stages of the employee lifecycle.
- Coordinate device and app provisioning for new hires and ensure timely return of equipment upon employee departure.
Training & Support:
- Provide training to field operatives on the use of company-issued devices and applications.
- Act as a primary point of contact for all technical inquiries related to devices and applications.
- Assist field operatives in accurately capturing work data within approved applications.
- Ensure compliance with all relevant data quality and accuracy standards.
IT Log & Data Management:
- Maintain an accurate and up-to-date inventory of all company-issued devices.
- Reconcile device inventory with Welsh Water records.
- Track and report on device damage and associated costs.
- Share relevant data and insights with operational leads to inform decision-making
Compliance:
- Ensure compliance with all relevant data privacy regulations (e.g., GDPR).
- Maintain the security and integrity of all company data stored on devices and applications.
- Regularly review and update security protocols and best practices.
Skills & Knowledge Requirements
- Proven experience in IT support or a related field.
- Strong understanding of mobile device operating systems (iOS, Android).
- Experience with mobile device management (MDM) platforms.
- Excellent customer service and communication skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Knowledge of relevant health and safety regulations.
- Clean driving licence
Additional InformationIf you have experience of working in the water industry, that would be preferable but not essential.
- Experience with field service management software.
- Knowledge of Welsh Water policies and procedures.
- Experience working in a regulated industry.
What’s in it for you?
- Matched Pension Scheme
- Private Health Care and Health care Cash plan
- Enhanced Maternity and Paternity policy
- 25 days’ annual leave plus 8 days’ bank holiday
We passionately care about our peoples’ wellbeing, we have specific benefits geared towards supporting you inside and outside of the workplace, you’ll have;
- Access to our Employee Assistance Programme
- Life Assurance
- Opportunities to progress in a successful multifaceted company
- Access to My Rewards which provides fantastic reductions on 1000’s of purchases including Mobile Phone, Utility bill & top retail brand discounts.
Our VisionAt Morrison Water Services, we’re proud of our positive culture and commitment to safety. We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment.This is an opportunity for individuals who are looking to join an organisation that values integrity, safety, and diversity. For this role, we are seeking individuals who are committed to supporting our long-term goals and who embrace change and promote diversity. We believe that listening to our people, providing feedback, and keeping them informed about the direction of the business is essential to our continued success.The Next Step…So you know, all our applications are reviewed by humans, so if you don’t hear back straight away don’t panic, we receive a high volume of applications and you will receive an email letting you know where you are in the recruitment process.#mwsNotes/Brief for Recruitment Team:About The CompanyM Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.
Expected salary
£34000 – 38000 per year
Location
Wales
Job date
Fri, 07 Feb 2025 08:19:58 GMT
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