Team Lead

Job title:

Team Lead

Company

NHS

Job description

Applicants are invited to join a team undertaking a range of administration tasks within Patient Access.The post holder will be required to have 1st Line Management experience, including appraisal and sickness absence monitoring.They will be required to take part in recruitment processes.Knowledge of patient record systems/data bases with proven experience, plus previous admin/clerical experience. Ideally you will have a knowledge of the 18 week Referral to Treatment pathway.Applicants should ideally have experience of healthcare services.Well-developed Interpersonal skills – able to converse in a positive manner at all levels. Be dependable with a flexible attitude to work and able to work on your own initiative. You must possess strong organisational skills, be able to deliver objectives within an agreed timeframe, excellent people and communication skills to maintain effective communication links, and have a flexible approach to the evolving needs of the service. It is essential that you possess excellent keyboard skills and experience of administering data bases.Main duties of the job

• The post holder will be responsible for providing high quality administrative services for Outpatients.
• They will be responsible for the management of the Outpatient clinic schedules and and daily management of booking clerks, including appraisal, training, sickness absence monitoring and recruitment and retention.
• The post holder will be expected to manage their own work load. This will include Electronic booking, ensuring appropriate is action where necessary to ensure patients can access treatment within the defined timescales.
• Able to confidently liaise with Service Managers cross site.
• Working with specified teams monitor, support and review patient pathways in line with 18 Week Delivery Programme.
• To deal with complaints, collate statistics and provide performance reports, using appropriate computer programmes to achieve this.
• The successful candidate will have proven experience of first line management of staff and be able to work without supervision.
• Work using their initiative and be confident in deputising for the Outpatient Support Manager where appropriate.

About usBedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.Date posted18 March 2025Pay schemeAgenda for changeBandBand 4Salary£26,530 to £29,114 a year paContractPermanentWorking patternFull-timeReference number418-COR6708-SJJob locationsBedford HospitalKempston RoadBedfordMK42 9DJJob descriptionJob responsibilitiesThe Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.

• The post holder will be responsible for providing high quality administrative services for Outpatients.
• The post holder will be expected to manage their own work load. This will include Electronic booking, ensuring appropriate is action where necessary to ensure patients can access treatment within the defined timescales.
• Able to confidently liaise with Service Managers cross site.
• Daily management of admin clerks, including appraisal, training, sickness absence monitoring and recruitment and retention.
• The post holder will be required to have 1st Line Management experience.
• They will be required to take part in recruitment processes.

Job descriptionJob responsibilitiesThe Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.

• The post holder will be responsible for providing high quality administrative services for Outpatients.
• The post holder will be expected to manage their own work load. This will include Electronic booking, ensuring appropriate is action where necessary to ensure patients can access treatment within the defined timescales.
• Able to confidently liaise with Service Managers cross site.
• Daily management of admin clerks, including appraisal, training, sickness absence monitoring and recruitment and retention.
• The post holder will be required to have 1st Line Management experience.
• They will be required to take part in recruitment processes.

Person SpecificationEducation and QualificationsEssential

• Good standard of oral and written English
• Minimum of 3 GCSE’s or equivalent

Desirable

• Customer Service Qualification

Skills and KnowledgeEssential

• Excellent communications skills demonstrated
• Good organisational skills
• Ability to adapt to change within working situation
• Shown willingness to plan and implement change
• Proven ability to multi-task, be flexible, adaptable, motivated, reliable, willing and able to take personal responsibility
• Knowledge of Data Protection
• Ability to work under pressure & meet deadlines

Desirable

• Awareness of NHS Access Targets/Initiatives

ExperienceEssential

• Knowledge of record systems/data bases with proven experience more than 2 years
• Proven recent experience in 1st line staff management, including staff reviews management of annual leave and sickness absence
• Experience of working within a confidential environment
• Knowledge of HR policies and prodecures

Desirable

• Previous NHS experience

Other requirementsEssential

• Open/Reflective/Warm
• Enthusiastic and self-aware
• Team focussed
• Reliable, Adaptable and Dependable

Person SpecificationEducation and QualificationsEssential

• Good standard of oral and written English
• Minimum of 3 GCSE’s or equivalent

Desirable

• Customer Service Qualification

Skills and KnowledgeEssential

• Excellent communications skills demonstrated
• Good organisational skills
• Ability to adapt to change within working situation
• Shown willingness to plan and implement change
• Proven ability to multi-task, be flexible, adaptable, motivated, reliable, willing and able to take personal responsibility
• Knowledge of Data Protection
• Ability to work under pressure & meet deadlines

Desirable

• Awareness of NHS Access Targets/Initiatives

ExperienceEssential

• Knowledge of record systems/data bases with proven experience more than 2 years
• Proven recent experience in 1st line staff management, including staff reviews management of annual leave and sickness absence
• Experience of working within a confidential environment
• Knowledge of HR policies and prodecures

Desirable

• Previous NHS experience

Other requirementsEssential

• Open/Reflective/Warm
• Enthusiastic and self-aware
• Team focussed
• Reliable, Adaptable and Dependable

Expected salary

£26530 – 29114 per year

Location

Bedford, Bedfordshire

Job date

Fri, 21 Mar 2025 08:33:22 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.