Team Leader, Collating Services

Job title:

Team Leader, Collating Services

Company

Sun Life Financial

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Collate Team Leader role offers an exciting opportunity to lead a fast paced, innovative, and dynamic team environment, providing support to Sun Life Business Units.

The team leader is responsible for understanding and driving leadership objectives and coaching of team members while promoting an effective and productive environment so that service level agreements and quality standards can be attained. The Team Leader will report to the Manager of CDS Delivery Management and will be responsible for the direct management of a team of approximately 10 staff members in person and in office 5 days a week.

What will you do?

Manage staff performance daily ensuring the service and quality objectives are being attained and maintained on a consistent basis.

Provide leadership, coaching, and mentoring to the staff to develop their competencies and position them for success.

Analyze metrics (work volumes, key performance indicators, quality) and take appropriate and timely action to ensure service level agreements for turn-around time.

Foster a positive, motivating work environment that values the people and encourages participation, creativity, learning and accountability.

Communicate openly with the team ensuring messages and initiatives are clearly understood.

What do you need to succeed?

Change champion – Effectively communicates changes to staff, inspiring staff to adopt vision and embrace new processes or changes

Leadership Capabilities – Committed to leading with integrity and empathy. Focuses on empowering staff, assigning duties and providing guidance and support when challenges arise

Empowering Coach – Focuses on helping staff to develop the necessary mindset and skills to create their own success

Communication – Able to flex and adjust communication style to the appropriate audience, including the ability to distill large amounts of data into key messages and the ability to deliver difficult messages. Active listener who is able to take in information and use that information to ensure successful collaboration

Prioritization – Ability to understand most important work and be versatile and adaptable, as required, to adjust tasks and responsibilities as priorities change

Resourcefulness – Able to find quick and clever ways to overcome difficulties. Willingness to persevere under challenges and apply past knowledge and use existing contacts to find information that will help move forward

Assets:

An understanding of Insurance Business including Individual, Group Retirement Services & Group Benefits

Notes/Unique requirements:

Successful candidates will be required to pass RCMP Enhanced Security Clearance which requires the successful candidate to have 5 years of Canadian residency history before hiring finalization.

Position requires candidate to work in office 5 days a week.

Reasons why you should join us under the sun:

Flexible Benefits from the day you join to meet the needs of you and your family.

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.

Challenge of a changing and dynamic environment with exposure to many business areas and processes.

Work-life balance by scheduling your day around your priorities and having more time to spend on the important things.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 53,800/53 800 – 87,400/87 400

Job Category: Office Administration

Posting End Date: 01/03/2024

Expected salary

$53800 – 87400 per year

Location

Waterloo, ON

Job date

Sun, 18 Feb 2024 06:43:45 GMT

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