Team Manager, Wealth Operations, Tax

Job title:

Team Manager, Wealth Operations, Tax

Company

TD Bank

Job description

Company Overview

Our Values
At TD we’re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars – physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes … because when colleagues feel their best, they’re more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Department Overview

TD Wealth Operations is part of Wealth Shared Services and is the operational engine of TD Wealth. Wealth Operations supports all TD Wealth distribution channels, TD Mutual Funds, TD Asset Management, and TD Securities. TD Wealth Operations goal is to be recognized as an industry leader in Operational Excellence; providing Legendary Partner and Client experience leading by best employee experience, focusing on process and productivity enhancement and effectively managing risks and controls.

Job Requirements

• Experience in Canadian investor taxation is an asset
• Experience with T5008/T5/T3/Split Corps/T5013/R3/R15/R16/NR4 tax production
• People management experience is an asset
• Strong time management and organizational skills to manage multiple deadlines and priorities within a highly demanding environment
• Ability to interpret and apply tax regulations to reporting and remitting
• An established track record of providing exceptional customer service
• Flexibility to adapt to changing requirements during tax season
• Maintain a culture of risk management and control, supported by effective processes and sound infrastructure to achieve a strategic balance of risk and return
• Provide people management leadership by recruiting and developing top talent
• Promote and support a positive work environment that encourages productivity, innovation, teamwork and professionalism in a time sensitive and deadline-based environment
• Strong communication skills – able to present complex issues/concepts in simple and clear language and able to cater messaging to senior audiences
• Strong leadership skills – able to manage through ambiguity and changing circumstances in a fast-paced environment
• Solution oriented – able to develop options, with a focus on resolving issues. Experience with large scale change initiatives and ability to manage competing priorities and challenging timelines
• Strong collaborator – able to drive consensus on issues and effectively engages employees, colleagues, business partners, external stakeholders in a matrixed environment
• Self-starter and continuous improvement mindset – needs minimal direction on how to get things done and is driven by a continuous improvement mind

Hours

37.5

Job Details

• The Team Manager is responsible for the oversight of 7 team members (with added agency staff for tax season) who specialize in Canadian tax reporting, including daily reconciliation of applicable tax accounts.
• Perform monthly, quarterly and annual health check reports to assist in the accuracy of annual reporting; extensive tax knowledge is essential to validate calculation samplings.
• Perform annual user acceptance testing (UAT) prior to production
• Liaison with the business’ to coordinate business specific tax requirements for customers
• Liaison with respective vendors throughout the year to test and produce tax documents
• Accountable to ensure all regulatory filings are completed and mailed prior to the prescribed mail dates.
• Identify process improvements or regulatory changes and prepare a project request document if required and work with the project manager to ensure project objectives, timelines and budget are being met.
• Ensure any inquiry is managed within the prescribed timelines and follow the escalation protocol if required.
• Coaching and development, coordination of comprehensive cross training activities, oversight of the Service Level Agreements (SLA’s), compliance and ensuring high levels of service delivery are provided to partners and clients, including ciCEI results by ensuring all Ticketing, PISO inquiries and telephone calls are being responded to within prescribed timelines.
• Continuous review of policies and procedures to ensure risks are identified and mitigated with appropriate, documented controls that ensure compliance with regulatory and audit requirements.
• Promote and support a work environment that encourages productivity, innovation, teamwork, and a high level of professionalism in a time sensitive and deadline based environment.
• Where requested, provide input on complex Corporate Action payments, Income and Mutual Fund transactions to ensure accurate tax reporting.
• Represent TD Wealth at Canadian industry tax meetings

Workplace Model

Hybrid

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

How We’re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Additional Information

Educational Requirements/Accreditations:

• Undergraduate or Post Graduate degree in Accounting/ Business/Commerce, Business Administration or related discipline
• Minimum of 5 years of relevant experience in Tax/ Client Reporting, Wealth Management, Operations, Business Process Improvement/Analysis or related areas supporting lines of business
• Experience with Alteryx, macros, VBA, advanced excel is an asset

#LI-Wealth

Business Line

TD Wealth

Job Category – Primary

Wealth Management

Job Category(s)

Wealth Management

Job Family

Wealth Operations

Time Type

Full Time

Employment Type

Regular

Pay Details

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Expected salary

Location

Toronto, ON

Job date

Thu, 01 Feb 2024 05:45:46 GMT

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