High Profile Resourcing
Job title:
Technical Analyst (1st Line Support)
Company
High Profile Resourcing
Job description
Technical Analyst (1st Line Support)Newport, Gwent (based on-site full time)£24-26,000/annumAre you passionate about IT and eager to join a dynamic and award-winning team? We’re looking for a motivated Technical Analyst to join a leading Managed IT Services provider. Based across various UK locations, our client offers a collaborative and supportive work environment with plenty of opportunities for growth.Your Role:
- Be the first point of contact for customers, managing and resolving tickets via phone, email, or portal.
- Diagnose and troubleshoot issues, escalating complex problems to senior teams.
- Support systems including physical servers, virtualized environments, network devices, and workstations.
- Liaise with third-party providers and vendors for effective issue resolution.
Your Skills & Experience:
- Previous experience in a Managed Service Provider or Technical Support team.
- Strong knowledge in IT Service Management, Active Directory, Office 365, and email/web security management.
- Familiarity with ticketing systems, incident management, and basic SharePoint administration.
- Relevant qualifications (CompTIA, Azure, AWS, etc.) are advantageous but not essential.
Take the next step in your IT career with us-apply today!
Expected salary
£20000 – 30000 per year
Location
Newport
Job date
Tue, 07 Jan 2025 06:30:47 GMT
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