Foundations Executive Search
Job title:
Technical Support Team Lead – hybrid
Company
Foundations Executive Search
Job description
Technical Support Team LeadWe’re looking for a proactive Technical Operations and Support Lead to join a global, professional services firm as they continue on their on-going phase of growth to help drive service excellence across their IT team.You’ll manage third-line incident resolution, problem management, and get the most out of ServiceNow and their CMDB. You’ll also lead a talented onsite support team and play a key role in making sure new joiners, leavers, and movers have smooth tech transitions.This is a great fit for someone who loves optimizing systems, improving processes, and making technology work better for people — all while mentoring and growing a team.What you’ll do:
- Lead resolution of complex technical issues (3rd line support)
- Oversee problem management and drive improvements
- Optimize ServiceNow and manage the CMDB
- Lead and support the onsite tech team
- Own onboarding, offboarding, and device management (Intune, Autopilot, SCCM)
- Be the go-to escalation point for urgent issues
- Collaborate with other teams and keep processes documented and sharp
- Track performance metrics and make data-driven improvements
What you’ll bring:
- ITIL v4 certification /knowledge
- Strong ServiceNow know-how
- Proven leadership experience in IT support teams/function
- Excellent communication and problem-solving skills
- Project management experience
- MCP certification? Great — but not required!
For full details and immediate consideration, please get in touch.
Expected salary
£45000 – 53000 per year
Location
Birmingham
Job date
Thu, 27 Mar 2025 08:36:11 GMT
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