Technical System Analyst – Enterprise Data Management

Job title:

Technical System Analyst – Enterprise Data Management

Company

Royal Bank of Canada

Job description

Job SummaryJob DescriptionWhat is the opportunity?We are looking for a Senior Technical Analyst to join our RTB (run the bank) team, helping support our new Investor Services EDM (enterprise data management) platform. This new platform is being established in Toronto as we migrate existing operations and platforms from Luxembourg. You will be an integral part of the team helping ensure platform availability and stability for a critical application that will be leveraged by the middle office, custody and fund accounting operations. Our new data management platform is a cloud based SaaS product which will provide Investor services applications and our clients with market securities and pricing data.What will you do?Work collaboratively with multiple stakeholder teams including – business teams, technology and application support teams, peers and the vendorDevelop long term trusted relationships with the vendor and stakeholder teams noted aboveHelp investigate and resolve production incidentsEnsure Incidents are managed within established response and resolution timesEnsure incidents, changes and service requests are tracked via Service NowCreate and review monitoring alerts for early issue detectionResponsible for helping with planning, documentation, and execution of the annual DR exercise in conjunction with the vendorParticipate in release management (deployment activities) for both production and DR environmentsPerform Technical PIV (Post implementation verification) tasks following deployment activitiesEnsure stakeholders and clients understand their issue is seen and being worked onEnsure communications and updates are shared with impacted stakeholder teamsEnsure root cause details are captured and sharedEnsure problem management activities are created and implemented24hr support coverage (rotational)Lead and manages risk Items (findings/crypto requirements/SRMA, ACA)Lead and manages app custodian activitiesAudit reviews and requests (Internal/ External)What do you need to succeed?Must have:Experience in a production support environmentGood working knowledge of ServiceNow for incidents, change management and service requestsIs able to work both independently and collaborativelyIs quality focusedHas strong problem solving skillsIs results orientedHas a strong sense of urgencyIs an articulate communicatorIs able to present complex items in simple termsIs able to work under pressure and think clearlyHas strong time management and prioritization skillsIs able to adapt (pivot) and react to changes easilyIs a self starter with a strong desire to learnUnderstanding of:Monitoring tools (Catchpoint, Dynatrace, PagerDuty, Splunk)Data and file transfer methodologies i.e. SFTP, MFTAPI’s, web services and data queriesNetworking, cyber security and firewall standardsUnix/Linux and bash scriptingStone branch (application)IBM MQ and IBM WebshereDEVOPS tools (UCD, GitHub, Inner Source)SQL/Oracle/PLNice-to-have:A balance of both functional expertise and technical capabilitiesWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging work#LI-Post#LI-Hybrid#TechPJJob Skills API Platforms, Applications Support, DevOps, Disaster Recovery Planning, Disaster Recovery Testing, IBM WebSphere MQ, Incident Management, IT Change Management, ITIL Practices, ITIL Processes, Java, Linux, Major Incident Management, Operational Level Agreements (OLA), Problem Management, Release Management, Service Level Agreement (SLA), ServiceNow Platform, Unix, Vendor Management, Vendor ServicesAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2024-12-05Application Deadline: 2024-12-31Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Toronto, ON

Job date

Sat, 07 Dec 2024 00:23:42 GMT

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