Telemarketer

Job title:

Telemarketer

Company

Concern Worldwide

Job description

C3 2021The job: TelemarketerLocation: Our office is located in Dublin 2 and the role will be in the office full-time. We have 1 open vacancy for this position.Terms: 12 month Fixed Term Contract / €25,684 – €29,353 (band 1)Reports to: You will report to the Telemarketing Manager and Team Leader and work closely with colleagues in the Direct Marketing Executives, Donor Care team, and Fundraising Systems Team and wider Concern teams.Work Schedule: Monday to Friday, from 10 AM to 6 PM.Total Hours: 35 hours per week.Work Environment: This role requires being in the office full-time.Job Description: This role involves supporting the Public Affairs Department on different projects, by contacting donors in relation to cash/regular giving donations and non-financial support.If you join us, this is what you will be doing:

• To complete Telemarketing campaigns and reach key performance indicators

General Campaign Tasks:

• Contacting existing donors or prospects by telephone as part of a Marketing Campaign.
• To ensure that all calls made are in line with the procedures of Concern
• To achieve productivity and ensure key performance indicators are met.
• To ensure accurate and complete information is captured in CRM systems.
• Attend campaign briefing and training and participate actively within the training environment.
• Maintain a professional and courteous manner when interacting with donors
• Undertake specific tasks and projects as directed by the Telemarketing Project Manager.
• Additional duties as and when required

Essential:

• Min 6-12 months telesales & customer service experience preferably in a contact centre or telesales role.
• Previous experience of working to and exceeding targets.
• Excellent interpersonal and communication skills with the ability to work in a team.
• Excellent planning and organisational skills and a desire to develop in the role by engaging in training and accepting feedback and supervision from management.
• Strong negotiation and objection handling skills.
• Good IT skills with knowledge of MS Office, in-house databases, the Internet and able to analyse information.
• Friendly and professional telephone manner.

Desirable:

• Interest/Experience in international development.

The salary is from €25,684 – €29,353 (band 1) and this is a 12-month fixed term contract.To apply: CVs should be submitted through our website at by the closing date.Please note that Concern Worldwide does not provide Visa sponsorship.We encourage all eligible candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality.Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy accessible . These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.Your Personal DataDuring this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.Concern receives a substantial amount of funding from external donors each year. Increasingly donors are introducing requirements whereby future funding is conditional on ensuring that the name of any employee or volunteer (existing or new), does not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List).Any offer of employment (either paid or voluntary) with Concern Worldwide will only be made following a successful clearance check being conducted on the applicant and such checks may be updated periodically during the course of the period of employment.By submitting a formal application for paid or voluntary employment to Concern, you agree to Concern carrying out a clearance check as outlined above and that Concern will not proceed to recruit you should your name appear on any of the aforementioned listsIn certain circumstances, donors may request that personal data relating to employees to work on the activities that they fund be provided directly to them – so that they can perform their own counter terrorism checks. This may involve transferring some basic personal data outside the EEA. It will be a condition of your employment contract that Concern be allowed to share this information with institutional donors for these purposes.For additional information please consult our web site or contact the Human Resource Division in our Head Office.You have certain rights under data protection legislation. For more information on how to exercise those rights please visitPlease only apply for this position if you are satisfied with the proposed processing of your personal data as outlined above.Documents

Expected salary

€25684 – 29353 per year

Location

Dublin

Job date

Sun, 15 Dec 2024 08:06:13 GMT

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