Trainee Manager – Tunbridge Wells McDonalds

Job title:

Trainee Manager – Tunbridge Wells McDonalds

Company

McDonald’s

Job description

Join our team at McDonald’s Tunbridge Wells as a Trainee Shift Manager and embark on a comprehensive training program designed to prepare you for a future leadership role in our organisation. This position offers an exciting opportunity to learn the ropes of shift management while earning a competitive hourly rate. As a Trainee Shift Manager, you will work under the guidance of experienced shift managers and participate in a structured development plan that spans between 3 to 6 months, preparing you for a Shift Manager role, at which point your pay will increase to £13.37 per hour.You must be 18+ for this role.Key Responsibilities:As a Trainee Shift Manager, you will be responsible for, but not limited to, the following:1. Learn and understand the company’s policies, procedures, and operational standards.2. Assist with the day-to-day operations, including team management, customer service, and problem resolution.3. Gain hands-on experience in supervising and coaching team members to ensure high-quality service and efficiency.4. Participate in inventory management, ordering supplies, and ensuring optimal stock levels.5. Collaborate with other managers and departments to meet organizational goals and standards.6. Develop strong leadership skills, problem-solving abilities, and decision-making competencies.7. Demonstrate excellent communication and interpersonal skills with both team members and customers.Training and Development Plan:The Trainee Shift Manager position is a stepping stone towards becoming a full Shift Manager within our organization. To ensure your successful development, you will go through a structured training and development program, including:1. Orientation and Onboarding: You will receive an orientation to familiarize you with our company culture, policies, and the role’s expectations.2. Shadowing and Mentorship: You will work alongside experienced Shift Managers to observe and learn best practices.3. Training Modules: You will complete training modules covering leadership, operational procedures, team management, and customer service.4. Hands-on Experience: You will gradually take on more responsibilities as you gain confidence and experience.5. Performance Reviews: Regular performance reviews will be conducted to assess your progress and provide feedback.6. Graduation to Full Shift Manager: Upon successful completion of the training period and meeting performance expectations, you will be promoted to a full Shift Manager position.Qualifications and Requirements:To be considered for the Trainee Shift Manager position, candidates should possess the following:1. A strong desire to pursue a career in shift management.2. High school diploma or equivalent (higher education is a plus).3. Availability for a flexible, full-time schedule, including evenings, weekends, and holidays.4. Excellent communication and interpersonal skills.5. Ability to work in a fast-paced, team-oriented environment.6. Strong problem-solving skills and the ability to make decisions under pressure.We offer competitive pay, a supportive work environment, and a clear career path for advancement.If you are ready to kick-start your management career and are committed to your own development, we encourage you to apply for the Trainee Shift Manager position at McDonald’s Tunbridge Wells. Join us in delivering exceptional service and contributing to our company’s success.To apply, please submit your resume and a cover letter outlining your motivation for joining our team and your career goals.McDonald’s is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Interviews will be conducted on a rolling basis. Early applications are encouraged.LocationTunbridge Wells 3
Tunbridge Wells Business Park
Royal Tunbridge Wells
United Kingdom
TN2 3UYMeet the teamThere’s always support as you’re doing the role. Crew MemberWe call ourselves family, we go out together, we work together and we play football together. Shift LeaderMcDonald’s help me do the job I do by letting me be myself. Customer Experience LeaderShow transcript[00:01] My name is Chelsea. I have[00:03] worked here for three years and my role[00:06] is crew member.[00:08] Back when I started at McDonald’s, I was[00:11] very quiet very withdrawn very within myself. I’m pretty[00:14] much sprouted into who I am today. On shift[00:17] I’m very much an energetic, jokey person. Like[00:20]I will use you have a laugh. I feel like I’ve been supported and valued[00:23] by people on shift. There’s always gratitude going around.[00:27] And there’s always there’s always that support there as[00:30] well as you’re doing the role.[00:32] Yeah, best thing the people, the customers.[00:36] Flexibility around what days you can’t work, what days you can work.[00:39] Being able to do things with people in store like arranging to[00:42] maybe meet out and go the other places and just really having that[00:45] connection within the crew[00:48] at your store.[00:50] It’s a very lovely thing to have.[00:52] I still have people that I talk to today that have left the store and[00:55] move on to different jobs for that that friendship stays there.[00:01] My name is Raymond. I’m a shift manager in[00:03] McDonald’s. I’ve currently been working in the[00:06] store for roughly about 10 years now. My[00:09]role basically consists of coaching new area leaders[00:12] helping other shift managers with their role[00:15] when new crew members come in we’ll always guide them[00:18] through what our expectation is, what targets we[00:21] need to reach today we’ll always encourage them, at the end of the day we[00:24] started there. We know what it’s like to climb the ladder. My favorite[00:27] thing about my role is getting to know people finding out[00:30] where you struggle, where can I step in and[00:33] go, you know what you’re struggling in this area. Let me step in I’m going to[00:36] train you there. I can only speak for myself but in our store[00:39] that’s what we do. We call ourselves family because we go[00:42] out together. We work together. We play like football together, but[00:45] then we all come together as one anyway.[00:02] My name’s Roland.[00:03] I’m a customer experience leader[00:05] and I’ve been with McDonald’s three and a half years now.[00:07] My role in McDonald’s is looking[00:10] after the guests as they come in[00:12] and making sure that they’re happy, uh, they want[00:15] to come again, and I think they deserve to be looked after.[00:18] I used to have my own business.[00:20] I used to have a fish and chip shop.[00:22] The reason why I chose McDonald’s is, um,[00:24] after I sold my business, I basically wanted to semi-retire.[00:28] My wife and myself used to go into McDonald’s once a week,[00:31] and that was our day at night.[00:33] And, uh, I just outta curiosity,[00:34] I thought I wonder owned what late working here.[00:37] So instead of retiring, I uh,[00:40] ended up working for McDonald’s.[00:43] McDonald’s helps me to do the job I do[00:47] by letting me be me.[00:48] That’s what I love about it.[00:50] I don’t have to be anybody else.[00:52] I can just walk in and be myself and look after people, look[00:56] after the guests on, on the dining area.[00:58] Tips for somebody starting at McDonald’s.[01:01] I would say just be yourself.[01:03] Be natural and work to the best of your ability.[01:07] So what I’d like to think I could be able[01:09] to do in the future is to be able to work more[01:12] to the customer service side, to try[01:14] and train people up to help them[01:18] bring out the best in their selves.[01:20] I love the fact that I get the feedback of, of guests.[01:24] It just gives you a little bit of satisfaction.[01:26] The last four or five year have been absolutely brilliant.[01:31] What I’d say to anyone now is give it a go.Training and supportAt McDonald’s we believe in opportunity for everyone, and Training & Development is something that is paramount within our restaurants. The digital training guides we have created and made available solidify your learning and make it easier for you to progress in your careers. The training continues even after your first few months with us, and we have various online resources which can be used to progress further within the business.BenefitsHoliday PayIn every role you will receive holiday pay, the amount may differ depending on the role and part time employees.Employee DiscountsDiscounts at hundreds of major high-street and online retailers.Pension SchemeIf eligible you will be enrolled onto our pension scheme.Performance ReviewsEvery year, you’ll have a review with your manager, which can make a real difference to your pay. You’ll get a bigger pay rise if your reviews show you’re doing well.Flexible SchedulingWe offer a flexible approach to scheduling. You can make informal flexible working requests via our online platform.Service AwardsWe celebrate continuous service with rewards throughout your employment with us.Free MealYou’ll be entitled to a free meal during your shift.Learning and DevelopmentAt McDonald’s, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we’ll give you the chance.Why work hereOur values show what matters most to us and tell the world what McDonald’s stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.

Expected salary

Location

Royal Tunbridge Wells, Kent

Job date

Sat, 04 Jan 2025 08:58:37 GMT

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