Trainer, Contact Centre & Student Advisory

• Exciting Opportunities within our Student Communications & Service Excellence Team 
• 2 x Continuing Full-Time Roles
• Located at our Whitten Oval and Footscray Park Campuses

About Us:

At Victoria University, we are committed to fostering a positive workplace culture that supports the provision of advice to current and future students. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly . One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride.

About the Role:

This is an opportunity to join a brand new collaborative and high performing team, responsible for developing, delivering and consistently refining training programs for Contact and Service Centre staff. 

You will be responsible for developing & conducting training sessions on student business systems, customer service standards and more, while maintaining an enthusiastic attitude and attention to detail.

Based at Footscray Park Campus & Whitten Oval and reporting into the Training Coordinator, this is an exciting opportunity to develop your skill set and work in a creative and vibrant team.
Two continuing full-time positions (36.75 hours per week) are being offered at the HEP Level 6 classification and the salary range is $82,372 per annum – $89,161 per annum, plus 17% employer superannuation contribution. The successful candidates will be required to work full-time on-site. 

An example of your responsibilities or duties you may perform will include:

• Developing, delivering, and continuously refining training programs for Contact and Service Centre staff, focusing on enhancing customer service skills, product knowledge, and system proficiency.
• Conducting training sessions (both in-person and through digital platforms) for Contact Centre and Student Advising staff on customer service standards, and on the use of Student One and Oracle Service Cloud, including on boarding, refresher courses, and system updates, ensuring that training is engaging, informative, and tailored to the needs of different participant groups.
• Implementing independent processes and developing assessment tools to monitor training progress and evaluating the effectiveness of training programs, making necessary adjustments to improve training outcomes and solving problems for continuous improvement.

What We Offer:

For information on our employee benefits, flexible working, discounts in private health insurance and gym memberships and salary packaging please visit https://www.vu.edu.au/staff/benefits-services-for-staff .   

How to Apply:

To view a copy of the position description, please click here . To apply for the role, please click on the Apply Now button.

You must submit your application as a single document comprising your cover letter, CV and your responses to the selection criteria listed in the position description

Application Closing Date: Thursday 15 February 2024 at 11.59pm.  

The University is also seeking to fill other roles within its Service Centres and Advisory Team. Please click on this link Careers at VU to view these roles, to access a copy of their position descriptions and to submit your application.
Who Do You Contact?

For further information relating to the position, please contact Grace Ellis, Training Coordinator by email at [email protected]

Our Commitment to Protecting Country:

VU honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect or Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.

VU is committed to inclusion, equity and diversity. VU encourages applications from women, gender diverse, Aboriginal and Torres Strait Islander people and individuals from under represented backgrounds in this field.