NHS
Job title:
Unified Desktop Windows 11 Engineer
Company
NHS
Job description
The End User estate is made up of tens of thousands of different asset types including but not limited to iPods, iPads, Desktop PCs, Laptops, Monitors, TVs, AV Equipment, Unified Comms handsets and peripherals.The team will report into a single MSE End User Equipment lead who is the technical and operational escalation point for the team, managing day-to-day technical operations, HR admin such as A/L and sickness planning. The Unified Desktop team will work as an independent function but will be heavily integrated with other key teams across the Digital Services support functions.The End User estate is made up of tens of thousands of different asset types including but not limited to iPods, iPads, Desktop PCs, Laptops, Monitors, TVs, AV Equipment, Unified Comms handsets and peripherals. This equipment is used every day to support essential clinical and non-clinical activity and therefore the provisioning and replacement of equipment must be done at a prearranged and mutually convenient time and to a high technical standard with post upgrade support to ensure hospital operations are not adversely impacted by the equipment refresh programme.You will be expected to work across all three sites, Basildon, Broomfield and Southend Hospitals.Main duties of the jobFully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management Service Catalogue Management and Service Level Agreement Management in accordance to the local policies and procedures.A good understanding of reporting in SCCM and SQL.Application, Hardware and Operating System investigation testing.Identify impact of service issues to Trust operations and react accordingly. Following the escalation process/policy outlined by Management.Supporting the Trusts end user equipment which includes but is not limited to desktop equipment, printers, scanners, mobile devices. Some of these devices are used by clinicians and therefore require a fast response/fix rate in accordance with the Trusts agreed SLAs.Identify issues, use analysis, interpretation and comparison of a range of options and ensure technical research is thorough, balanced and that recommendations are logical and well thought through.About usWe work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.Date posted10 April 2025Pay schemeAgenda for changeBandBand 5Salary£29,970 a year Per Annum (Pro Rota for Part Time)ContractFixed termDuration24 monthsWorking patternFull-timeReference number390-COR-SO-0444Job locationsBasildonNethermayneBasildonSS16 5NLJob descriptionJob responsibilitiesEngineers will be expected to be involved in all work relating to Windows operating system readiness and upgrades from reporting to implementation. This will involve liaising with suppliers who provide technical solutions to the Trust, reporting using tools such as SCCM and SQL, installing hardware and testing systems. Developing user and support documentation relating to the equipment refresh where end user guides do not exist, developing standard operating procedures and proposing/implementing processes. Subsequently there is a requirement for communication and documentation skills, the individual will be expected to process confidential data, use remote support applications and work within Trust Information security policies.For more information on this exciting role, please refer to the attached job description.We look forward to your application! Job descriptionJob responsibilitiesEngineers will be expected to be involved in all work relating to Windows operating system readiness and upgrades from reporting to implementation. This will involve liaising with suppliers who provide technical solutions to the Trust, reporting using tools such as SCCM and SQL, installing hardware and testing systems. Developing user and support documentation relating to the equipment refresh where end user guides do not exist, developing standard operating procedures and proposing/implementing processes. Subsequently there is a requirement for communication and documentation skills, the individual will be expected to process confidential data, use remote support applications and work within Trust Information security policies.For more information on this exciting role, please refer to the attached job description.We look forward to your application!Person SpecificationExperienceEssential
- Demonstrable experience in a similar role
Desirable
- NHS experience within a similar role
QualificationsEssential
- Comptia + or equivalent
- Full clean UK driving licence with access to own transport
Person SpecificationExperienceEssential
- Demonstrable experience in a similar role
Desirable
- NHS experience within a similar role
QualificationsEssential
- Comptia + or equivalent
- Full clean UK driving licence with access to own transport
Expected salary
£29970 per year
Location
Basildon, Essex
Job date
Mon, 14 Apr 2025 06:32:19 GMT
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