NHS
Job title:
Urology Patient Pathway Assistant
Company
NHS
Job description
An exciting opportunity has arisen in the Urology department to join our Andrology team as a Patient Pathway Assistant.The post holder will actively manage the administrative processes attached to patient treatment pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients. They will deliver a high-quality administration service, a positive patient experience, and excellent customer service.Both written and verbal excellent communication skills are expected along with experience of maintaining databases and confidence in using Excel. The role requires someone who is proactive, willing to take ownership and accountability, and able to manage a high-volume workload.This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425For further information on the role please contactMariya Ostrovska [email protected] .This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.Main duties of the jobIt is a full-time post working alongside a multidisciplinary clinical team and admin team. We are looking for an enthusiastic candidate who demonstrates skills with a focus on maintaining and achieving high quality patient care.Good organisational and communication skills, flexibility, accuracy, and the ability to work autonomously, with attention to detail, within a busy environment are key attributes.The post holder will be a team player who must promote and demonstrate our Trust Values, behaviours and standards.About usUniversity College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.We provide first-class acute and specialist services across eight sites:University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)National Hospital for Neurology and NeurosurgeryRoyal National ENT and Eastman Dental HospitalsUniversity College Hospital Grafton Way BuildingRoyal London Hospital for Integrated MedicineUniversity College Hospital Macmillan Cancer CentreThe Hospital for Tropical DiseasesUniversity College Hospital at Westmoreland StreetWe are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.Date posted30 August 2024Pay schemeAgenda for changeBandBand 3Salary£29,485 to £31,088 a year per annum inclusive of HCASContractPermanentWorking patternFull-timeReference number309-UCLH-5044Job locationsUniversity College Hospital at Westmoreland Street (formerly the Heart Hospital)16-18 Westmoreland StreetLondonW1G 8PHJob descriptionJob responsibilitiesFor the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.Come and be a part of the best NHS trust in England to work for, according to our staff*UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work. Job descriptionJob responsibilitiesFor the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.Come and be a part of the best NHS trust in England to work for, according to our staff*UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.Person SpecificationKnowledge and QualificationsEssential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable
- NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
ExperienceEssential
- Experience of working in a nonroutine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
- Experience of working in an administrative environment, with knowledge of a comprehensive range of administrative procedures.
Desirable
- Previous NHS experience, or experience of working in a healthcare setting.
Person SpecificationKnowledge and QualificationsEssential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable
- NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
ExperienceEssential
- Experience of working in a nonroutine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
- Experience of working in an administrative environment, with knowledge of a comprehensive range of administrative procedures.
Desirable
- Previous NHS experience, or experience of working in a healthcare setting.
Expected salary
£29485 – 31088 per year
Location
London
Job date
Wed, 04 Sep 2024 04:38:11 GMT
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