User Support Administrator

Job title:

User Support Administrator

Company

Irvine Ranch Water District

Job description

General DescriptionWe are excited to announce that we are accepting applications for the position of User Support Administrator.
The District
Irvine Ranch Water District (IRWD) is a progressive, values-driven agency, with an international reputation for its leading-edge financial management practices, water recycling program, water use efficiency practices, water banking, urban runoff treatment, and energy generation and storage. Established in 1961 as a California Water District under the provisions of the California Water Code, IRWD is an independent special district serving central Orange County. IRWD provides high-quality drinking water, reliable sewage collection and treatment, ground-breaking recycled water programs, and environmentally sound urban runoff treatment to its customers. As an independent, not-for-profit public agency, IRWD is governed by a publicly elected five-member Board of Directors. The Board is responsible for the District’s policies and decision-making. Day-to-day operations are supervised by the General Manager. Additional information can be found at the District’s website: .The PositionUnder general supervision, responsible for the installation, administration and support of business desktop infrastructure, cybersecurity, telephony, printing, and mobile systems.
The ideal User Support Administrator candidate will:Be comprehensively knowledgeable in the administration and installation of Microsoft Windows and Microsoft Office suite.Be familiar with configuring and supporting Office 365, Teams, SharePoint, Power BI, PowerShell, Microsoft Endpoint Manager, AZURE AD, and Mobile devices (iOS/Android).Use knowledge and judgment in applying appropriate methods and techniques to ensure speed, quality, and consistency when performing installations and supporting end users with software or products.Readily identify current opportunities for improvement in end-user support and produce novel, resourceful, creative, or imaginative approaches to hardware or software issues.Show a high level of care and thoroughness in handling the details of the job.Handle complaints and disputes with neutrality, composure, and tact.Summary of DutiesInstall business desktop infrastructure, cybersecurity, telephony, and mobile equipment as required.Perform hardware support for business desktop infrastructure, cybersecurity, telephony, printing, and mobile equipment.Perform software and operating system support for business desktop infrastructure, cybersecurity, telephony, printing, and mobile systems.Perform desktop system analysis and programming as required.Perform troubleshooting for business desktop infrastructure, cybersecurity, telephony, printing, and mobile systems as needed.Provide monitoring of business desktop infrastructure.Provide user assistance as required.Comply with District safety work-related practices and attend relevant safety training.Perform other related duties as assigned.QualificationsEducation:

• A combination of education and experience equivalent to a Bachelor’s degree in Information Systems, Computer Science, or related field, is required. Work experience may be substituted on a year-for-year basis. For degrees obtained outside of the U.S., an official equivalency evaluation is required.

Experience:

• Three years of experience in information systems, enterprise computer networks and associated software products; two years in Microsoft Windows administration and installation, Microsoft Office suite system administration and installation required.
• Experience in installing and supporting Office 365, Teams, SharePoint, mobile devices (iOS/Android), Microsoft 365 certifications, and PowerShell automation is desired.

Additional InformationIRWD Corporate Values
Irvine Ranch Water District believes that its values drive the character, culture, and capacity of our organization. IRWD was built on values, and we weave them into the fabric of everything we do. Values are the ingredients in our recipe for both institutional and individual success. They are a code of conduct to promote positive outcomes for others and ourselves. They are more than words on a wall or a website. We live by them every day. We pledge to keep them relevant in an ever-changing world.IRWD’s employees enjoy working in a safe, supportive, and nurturing environment where they form strong bonds withfellow employees. To ensure effective communication and promote a collaborative team environment, employees report towork each day in the office or in the field, depending on their positions.The physical and mental demands described below are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Language Ability and Interpersonal Communication
Ability to communicate effectively with all levels of office/field employees and management. Represent District in a professional manner when dealing with outside suppliers and customers. Ability to explain, demonstrate and clarify to others within well established policies, procedures and standards, as well as the ability to follow specific instructions and respond to simple and difficult requests from others.Mathematical Ability
Ability to add, subtract, multiply, and divide and calculate percentages, decimals and fractions.Technology Ability
Proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint).Judgment and Situational Reasoning Ability
Ability to use good personal judgment and discretion in performing all job functions.Physical Requirements
Regularly required to sit, bend, stoop and stand. Occasionally required to lift up to 50 lbs.Environmental Adaptability
Noise level is generally equivalent to typical office environment. Ability to work in an environment, which may expose employee to hazardous materials, and environment. Occasional visits to construction sites where noise level may be higher than typical office environment.

Expected salary

$97198.4 – 138028.8 per year

Location

Irvine, CA

Job date

Sat, 27 Apr 2024 07:58:52 GMT

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