Visiting Officer (Housing)

Job title:

Visiting Officer (Housing)

Company

Vox Network Consultants

Job description

Role Purpose

To support the housing management team to deliver a customer focused, proactive and high quality neighbourhood management service to residents in general needs and sheltered housing. To provide a responsive reception service for residents, assisting with housing management enquiries and sign -posting to other services and agencies. To be responsible for a schedule of routine office building checks and tests, including, fire alarm and panic alarm, and to record these in logs provided
Responisbilities

• Provide a high-quality support service to the tenancy management teams in all aspects of housing management.
• Assisting the tenancy management teams with a range of housing management functions including estate inspections, tenancy audits, progressing fire risk assessment recommendations, tenancy verification checks, ASB management, management of sheds, and maintaining EDMS for the team.
• Provide a customer focused reception service to all visitors, which ensures that the majority of a wide range of enquiries are resolved at the first point of contact, or if appropriate, residents are connected with other services and agencies.
• Attend home visits, meetings and events as required. Some of these may be outside of normal working hours.
• Give advice on tenancy change applications and ensure that the correct paperwork and supporting documentation is completed for assessment by the housing officer.
• Assist with preparing for the sign up of new tenants when required. This includes ensuring that sign up packs are made available in advance and contain all relevant information.
• Assist in the introduction of new tenants to their homes, conducting viewings, sign ups and new tenant where required.
• Respond promptly and appropriately to customers email and telephone enquires in line with the councils standards.
• Work cross-functionally to achieve targets and standards by joint working with other service areas.

Requirements

• Strong Customer Service Experience within councils
• Experience working a Visiting Housing Assitant or Housing Support Worker for a council or housing association
• Track record of success working in a customer facing service and dealing sensitively and effectively with customer issues.
• Evidence of a clear understanding of customer services and an ability to demonstrate commitment to continuous improvement. Ability to use information and communications technology to maintain up to date information and retrieve information quickly and accurately to help customers

Contract

• This role will be on a shift basis working 36 hrs. per week with 2 weekends out of 4 – the core hours between 8 am and 8 pm
• There will be an uplifted premium for weekend working.
• PAYE via Umbrella
• A DBS will be processed for successful candidates
• Initial 3 month contract with the opportunity to extend.

If you are interested in this position APPLY NOW!

Expected salary

£22 per hour

Location

West London

Job date

Thu, 25 Jan 2024 08:58:03 GMT

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