Brighton & Hove City Council
Job title:
Visitor Experience Co-ordinator
Company
Brighton & Hove City Council
Job description
Job introductionA unique opportunity has arisen to become an integral part of the operation and development of Brighton’s famous Volk’s Electric Railway. We are looking for a motivated and experienced Visitor Experience Co-ordinator to establish a program of exciting events and activities, support and administer our volunteering scheme and promote the service to the public. You would further develop the railway as a major visitor attraction following a large redevelopment project, supported by the Heritage Lottery Fund.For an informal discussion, please contact James Barton (Volks Manager) on 01273 292728.About the roleTo provide a safe, easily accessible, and friendly visitor experience for all users, ensuring they enjoy their visit.As the public face of the service, to promote the work of the Volk’s Electric Railway and to take an active role in delivering income generating activities.The post will support the development and delivery of events, facilitate schools’ bookings, lead on marketing, social media, promotion of the railway and administrative duties.To assist in the smooth running of the service,as well as develop and deliver a programme of events and activities,including school visits and to undertake administrative duties.Volk’s Electric Railway- Visitor Experience Co-ordinator.
37 hours a week on a rota to include weekends.Volk’s Electric Railway, Madeira Drive. Brighton.Develop and deliver a programme of events and experiences to encourage more visitors to the railway.Organise the delivery of the schools’ program, to include making sure resources are available, booking freelance staff to deliver sessions and liaising with schools.Help to promote the railway through marketing, social media, coordination of press releases and updating the Volk’s Railway website.Carry out regular visitor satisfaction surveys and evaluate the performance of the Railway.To be responsible for the retail elements of the railway including product selection, ordering and monitoring of stock levels. The postholder will need to be aware of the council’s financial system in relation to the ordering of goods and services.To participate in briefing sessions to develop skills and knowledge pertinent to the post and participate in learning and development programs to ensure that railway service standards are met or exceeded in line with the Railway Inspectorates requirements.To maintain excellent standards of dress and personal appearance. Staff will be required to wear the correct uniform (as provided), and carry a radio as directed whenever on duty.Interviews: TBCAs part of your application, you will need to complete your education and work history and provide answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here ( ) as this gives important advice which will increase your chance of success in the shortlisting process.Additional informationYour starting salary will be pro rata if the above position is less than 37 hours or term-time only.For more information about our values and the benefits of working at the council, visitCompany informationEncouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it’s what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our actions, our and the work we are doing to .
Expected salary
Location
Brighton
Job date
Mon, 08 Apr 2024 02:23:24 GMT
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