Volunteer Engagement Ambassador

Job title:

Volunteer Engagement Ambassador

Company

NHS

Job description

An exciting opportunity has arisen for a Volunteer Engagement Ambassador to join our team!As a Volunteer Engagement Ambassador, you will play a vital role in recruiting, onboarding, and supporting our volunteers, ensuring they have a positive and meaningful experience. You will serve as a point of contact for our volunteers, helping them connect with role opportunities, develop their skills, and stay engaged with our charitys ambitions and values.Main duties of the jobTo provide a professional, effective, volunteer engagement service working as part of our Community Engagement team. Promote a friendly, welcoming and inclusive atmosphere for our volunteers, visitors and employees to enhance and improve the aims and principles of Cornwall Hospice Care.About usCornwall Hospice Care is a 24/7Cornish healthcare charity that provides end of life support for people with terminal illnesses. Our clinical staff and volunteers care for patients and their families, carers and friends at Mount Edgcumbe Hospice in St Austell, St Julias Hospice in Hayle, through our Community Services and where appropriate, in peoples own homes and in local care homes.Date posted13 March 2025Pay schemeOtherSalary£17,329 a yearContractPermanentWorking patternPart-timeReference numberB0266-25-0003Job locationsMount Edgcumbe HospicePorthpean RoadSt AustellCornwallPL26 6ABJob descriptionJob responsibilitiesKey Responsibilities1. Relationship Management:Build and nurture relationships with volunteers to ensure long-term engagement.Contribute to thank-you efforts, such as writing acknowledgment letters volunteers.Establish positive working relationships with all volunteers.Work positively throughout Cornwall Hospice Care as part of the Engagement team.2. Team Coordination:Assist in recruiting and training volunteers, ensuring that they are supported, motivated and informed about the charitys purpose, ambitions and values.Manage volunteer rotas and activity to ensure adequate cover is provided.Ensure that volunteers are kept up to date with procedures and best working practices with their area (via volunteer information folders and notice boards) including All Together.Ensure that our Volunteer Database is up to date and accurate.Support our culture of appreciation and recognition for volunteers.3. Community Engagement:Act as the face of the charity at events, engaging with attendees and volunteers to share Cornwall Hospice Cares purpose and work.Encourage individuals, groups and volunteers to participate in and support fundraising initiatives.4. Monitoring, Evaluation & Reporting:Assist in evaluating the success of events by gathering feedback and tracking outcomes.Ensure compliance with relevant fundraising regulations, ethical standards, and best practices.GeneralThis job description is not exhaustive and may be amended as necessary. You may be asked to undertake other duties within the general level and scope of the post.Job descriptionJob responsibilitiesKey Responsibilities1. Relationship Management:Build and nurture relationships with volunteers to ensure long-term engagement.Contribute to thank-you efforts, such as writing acknowledgment letters volunteers.Establish positive working relationships with all volunteers.Work positively throughout Cornwall Hospice Care as part of the Engagement team.2. Team Coordination:Assist in recruiting and training volunteers, ensuring that they are supported, motivated and informed about the charitys purpose, ambitions and values.Manage volunteer rotas and activity to ensure adequate cover is provided.Ensure that volunteers are kept up to date with procedures and best working practices with their area (via volunteer information folders and notice boards) including All Together.Ensure that our Volunteer Database is up to date and accurate.Support our culture of appreciation and recognition for volunteers.3. Community Engagement:Act as the face of the charity at events, engaging with attendees and volunteers to share Cornwall Hospice Cares purpose and work.Encourage individuals, groups and volunteers to participate in and support fundraising initiatives.4. Monitoring, Evaluation & Reporting:Assist in evaluating the success of events by gathering feedback and tracking outcomes.Ensure compliance with relevant fundraising regulations, ethical standards, and best practices.GeneralThis job description is not exhaustive and may be amended as necessary. You may be asked to undertake other duties within the general level and scope of the post.Person SpecificationQualificationsEssential

• Skills:
• Exceptional interpersonal and communication skills with a compassionate and empathetic demeanour.
• Ability to engage and educate diverse groups about Cornwall Hospice Care, our charitable status and funding needs.
• Strong organisational skills and attention to detail with the ability to handle multiple tasks, prioritise and meet deadlines.
• Experience:
• Working in local communities with a diverse range of people.
• Supporting and working with volunteers.
• Personal Attributes:
• Empathy and sensitivity, especially when interacting with individuals impacted by end-of-life care.
• Proactive and self-motivated, with a collaborative approach to teamwork.
• Awareness of Cornwall Hospice Care, our hospices and the palliative care sector, with a commitment to its values.

Desirable

• Previous experience in fundraising, event development and management, community outreach, or customer-facing roles.
• Experience of working in the health, social care or hospice sectors
• Familiarity with volunteer CRM systems (e.g., Assemble).

Other RequirementsEssential

• Other Requirements:
• Availability to work flexible hours, including evenings and weekends, depending on event schedules.
• Professional appearance especially when representing the charity.
• Commitment to maintaining confidentiality and professionalism.
• Remain up to date with current trends and external issues that may affect the charity.

Person SpecificationQualificationsEssential

• Skills:
• Exceptional interpersonal and communication skills with a compassionate and empathetic demeanour.
• Ability to engage and educate diverse groups about Cornwall Hospice Care, our charitable status and funding needs.
• Strong organisational skills and attention to detail with the ability to handle multiple tasks, prioritise and meet deadlines.
• Experience:
• Working in local communities with a diverse range of people.
• Supporting and working with volunteers.
• Personal Attributes:
• Empathy and sensitivity, especially when interacting with individuals impacted by end-of-life care.
• Proactive and self-motivated, with a collaborative approach to teamwork.
• Awareness of Cornwall Hospice Care, our hospices and the palliative care sector, with a commitment to its values.

Desirable

• Previous experience in fundraising, event development and management, community outreach, or customer-facing roles.
• Experience of working in the health, social care or hospice sectors
• Familiarity with volunteer CRM systems (e.g., Assemble).

Other RequirementsEssential

• Other Requirements:
• Availability to work flexible hours, including evenings and weekends, depending on event schedules.
• Professional appearance especially when representing the charity.
• Commitment to maintaining confidentiality and professionalism.
• Remain up to date with current trends and external issues that may affect the charity.

Expected salary

£17329 per year

Location

St Austell, Cornwall

Job date

Sun, 16 Mar 2025 07:34:18 GMT

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