Job title:
Watch Desk Operator
Company
Job description
Description :
Highlights:
- This opportunity will be a challenging and rewarding experience to support real world operations.
- Our team and work environment can be described as hardworking, family-oriented, mission-dedicated, and work/life balance-focused.
- What makes this position unique is that it is a challenging environment, focused on providing direct support to the Department of Defense (DoD), DoD Partner Nations, Federal Law Enforcement, the Intelligence Community (IC), and the United States Government (USG).
- Provide support to real world biometric operations, processes, and compliance within the biometric community.
- If you should join us, you will hone your skills as to team management, time management, customer communications, and coordination with US Government operations.
Typical Day:
Provide 24/7/365 operations and decision support for the Department of the Army Criminal Investigation Division (DACID) Biometric Operations Department (BOD). Position will require knowledge of office administration procedures, including the use and operations of standard office equipment. Position also requires a high level of interpersonal skills to handle regular communication with representatives within the biometric community across the DoD, DoD Partner Nations, Federal Law Enforcement, the IC, and the USG.
Tasks:
- Monitor unclassified and classified networks for the upload of biometric files and images.
- Manually transfer biometric files and images from one domain to another following the proper procedures involved in a cross-domain transfer.
- Answer questions concerning biometric files, transactions, and other general inquiries.
- Work closely with System Administrators to monitor current operational status of several systems and monitor systems health.
- Identify and correct biometric file errors, as necessary.
- Write and update standard operating procedures for common and re-occurring tasks.
- Utilize government-provided automated tools to maintain a 24/7/365 Watch Desk.
- Generate standard and ad hoc reports for government representatives.
- Review and identify data trends in order to provide recommendations for process improvement and training.
Required Qualifications:
- High School Diploma/GED.
- 6 years’ experience supporting the USG (civilian/contractor or military) or a related field.
- Experience with Microsoft Office.
- The position provides operational support in a 24/7/365 environment. The applicant must be willing to work shiftwork (weekends and holidays) to support operations.
- Must possess excellent verbal and written communication skills, be customer and detail-oriented, possess good decision-making abilities, and be capable of working well both independently and as part of a group.
- This position exists in a dynamic environment supporting real-world operations, the applicant must be able to always remain professional.
Desired Qualifications:
- Military/law enforcement experience preferred, not required.
- Biometrics experience is a plus, but not required.
Physical Job Requirements:
Remain in a stationary position for long periods of time, constantly operate a computer.
Shift Information:
- Available to support 24/7/365 operations
- No differential is offered at this time
Location: Defense Forensic Science Center, Biometrics Operations Directorate (DFSC BOD), Clarksburg, WV
Citizenship: US citizenship required.
Ideal Innovations, Inc. is an Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race,
color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.
Ideal Innovations, Inc. is a VEVRAA Federal Contractor.
Education : High School
Experience : 6 years: administrative
Expected salary
Location
Clarksburg, WV
Job date
Sun, 11 Feb 2024 23:39:01 GMT
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