Work Control Centre Coordinator

Job title:

Work Control Centre Coordinator

Company

Dalhousie University

Job description

The mission of Facilities Management (FM) is to provide the Dalhousie community with an inviting, safe and sustainable environment which supports and enhances an inspiring experience in learning, living, working and research. Reporting to the Manager, Operational Planning and Logistics, the Work Control Centre Coordinators will oversee the client-facing portion of the FM integrated work management system which coordinates all requests for building maintenance, repairs, renovations, and installations, working closely with both FM staff and clients across the university.
Key Responsibilities

• Use FM’s integrated work management system to direct the workflow of service and event support requests to various shops and departments within FM, communicate with clients, and coordinate estimates and project management approval forms with appropriate individuals.
• Participate in the maintenance and design of the system’s client-facing portal. Identify and correct workflow problems. Identify gaps in the portal and make recommendations to improve workflow for clients.
• Manage large databases of preventive maintenance schedules, inspection reports, service agreements, and facility equipment. Coordinate the implementation of these packages with internal and external entities.
• Issue renewal, amending, or re-issue notices for service agreements based on feedback from managers and supervisors. Assist with contract development and request for proposal documents.
• Develop maintenance schedules with vendors, FM shops, and building occupants based on agreement details. Support FM managers and supervisors in the development of preventative maintenance programs. Maintain all preventative maintenance documentation in the FM system.
• Oversee all aspects of updates to existing assets and entries of new assets into the FM system. Generate custom reports regarding assets as well as service requests and preventative maintenance.

NoteDue to operational requirements, the successful applicant is required to work in-person on campus.
Required Qualifications

• Business/Administrative Professional diploma plus approximately three to five years’ related experience (or equivalent combination of training and experience).
• Demonstrated ability to work independently with excellent organizational skills and attention to detail.
• Proven excellent customer service, interpersonal and teamwork skills along with strong communication (verbal and written) skills.
• Strong computer skills, particularly in databases and MS Excel, with the proven ability to learn new systems, work with large databases of information, and operate within multiple systems simultaneously.

Assets

• Previous experience using computer-based integrated work management systems such as the ReADY/AiM portals.

Job CompetenciesThe successful candidate is expected to demonstrate proficiency in Dalhousie’s core competencies (https://www.dal.ca/dept/leaders.html), in particular:– Self-Awareness & Professionalism
– Adaptability
– Knowledge & Thinking Skills
– Communication
– Service
Additional InformationDalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.
Application ConsiderationBargaining unit employees (NSGEU local 77) are given priority consideration and will be notified on the status of their application following assessment. All other applications will be considered when there is no qualified candidate from the bargaining unit.We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.
Diversity StatementDalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please visitPosting Detail InformationNumber of Vacancies One (1)
Open Date 02/25/2025
Close Date 03/04/2025
Open Until Filled No
Special Instructions to Applicant
Quick Link for Direct Access to PostingSupplemental QuestionsRequired fields are indicated with an asterisk (*).Documents Needed to ApplyRequired Documents * Résumé / Curriculum Vitae (CV)
Optional Documents * Cover Letter

Expected salary

Location

Halifax, NS

Job date

Thu, 27 Feb 2025 08:57:14 GMT

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