L&Q
Job title:
Work Planner Maintenance Coordinator
Company
L&Q
Job description
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Title: Work Planner
Contract Type: Permanent Full time
Location: Sale Point, Manchester. *Our office in Sale Point, Manchester will be relocating to Old Trafford by June 2024. or West Ham Lane, Stratford
Persona: Agile, Office based 20-40%
Salary: Starting from £26,550
Closing date for completed applications: 11pm on 16th February
Interviews will be held on: 22nd February
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated
Our Maintenance team is looking for an experienced Work Planner/Maintenance Co Ordinator to be part of our regional northwest operational maintenance team. The successful candidates will work alongside a team of planners and will report into the Operations Support Team Leader. The planners work in shifts over and between the hours of 7.30am and 4.30pm Monday to Friday.
Our customers and residents are at the heart of everything we do and as a member of the Direct Maintenance Team, it is vital that you have the passion for great customer service. With the ability and willingness to deliver excellence to both internal and external customers every time.
The post holder will have an opportunity to play a part in delivering a high-impact service to our residents. They will be responsible for coordinating the planning and scheduling of the Direct Maintenance Technicians within reactive repairs across the L&Q estate. Managing Technician’s diaries and timetables, to ensure that jobs are completed in a timely manner with a right first-time attitude. Ensuring that our residents receive a satisfactory service and that maintenance issues are resolved in line with service level agreements.
You will take care of arranging follow on works to ensure efficient service, Logging data and notes on the computer system to ensure smooth handover and communication. Passing on relevant information to all stakeholders. Prioritising and scheduling emergency jobs so you must have excellent organisational skills. Monitoring of emails and adhering to SLAs escalating any issues to your Team Leader or Maintenance Supervisor
To be considered for this role candidates will be able to demonstrate:
Ability to work under pressure in an ever-changing environment and be able to adapt and prioritise
Excellent administration skills and be computer literate – DRS/Opti-time experience is desirable.
Clear ability to communicate both verbally and written.
Repairs and Maintenance knowledge is essential as well as front line Customer Service experience
If you are interested in this role and have the experience required, then apply without delay!
We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.
*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
Our commitments:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It’s only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours – if it’s feasible then we’ll make it happen.
For the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Expected salary
£26550 per year
Location
Manchester
Job date
Tue, 13 Feb 2024 06:07:52 GMT
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