Community Cardiology Receptionist

Job title:

Community Cardiology Receptionist

Company

NHS

Job description

As a Receptionist, you will be the first point of contact for patients attending our community cardiology clinic, ensuring smooth clinic operations and providing exceptional customer service both in person and over the phone. You will manage appointments, support clinicians, and help create a welcoming environment for all visitors.We are looking for an organised, professional, and approachable individual who thrives in a patient-facing role, with a commitment to dignity, respect, and confidentiality.This is a part time role offering 22.5 hours a week across Tuesdays, Wednesdays and Thursdays, however there is the opportunity for overtime in the event of holiday cover and sickness.Main duties of the jobThe post holder will be responsible for providing effective and efficient support to the clinicians in our Cardiology service. The role will play a crucial role in providing exceptional customer service to patients whilst visiting the clinic or via telephone. All necessary training will be given and competency assessed.The successful candidate will be required to obtain a clear DBS and at least two references covering a minimum period of three years on appointment.About usHeart Networks is North, Central and South Manchester’s Tier II Community Cardiology Service; rated Good by CQC. Our focus is to provide all our patients with a first-class experience during our appointments; diagnostic and full cardiology assessments. Our clinics operate out of two sites; Christie Way and Manchester Institute of Health and Performance.DetailsDate posted08 May 2025Pay schemeOtherSalary£25,000 a year pro rata increasing to £26,000 FTE after successful probationContractPermanentWorking patternPart-timeReference numberE0469-25-0002Job locations15 Christie WayManchesterM21 7QYJob descriptionJob responsibilities

• To ensure all patients, colleagues and visitors to Heart Networks are greeted professionally, collaborating with the wider Heart Networks team to ensure smooth patient flow during clinics.
• To communicate effectively, ensuring patients know what to expect from their appointment, answer any queries and support them through their Heart Networks journey.
• Organise patient appointments and telephone consultations and proactively manage the appointment book and waiting lists to minimise wasted appointments.
• An understanding of how to manage patients who may be upset or frustrated, and work towards mitigating potential complaints before they arise.
• Regularly contact patients to confirm attendance to prevent DNAs.
• To contact patients on behalf of the clinical team to request further information, documenting all contacts in the patients electronic health record for visibility.
• Understand the importance of patient confidentiality, working to maintain this at all times.
• Work with attention to detail and the ability to troubleshoot and problem solve where required.
• Treat patients with dignity and respect at all times, ensuring to be mindful of equality and diversity and different communication needs and requirements.
• Identify differing needs of patients referred to the service and be proactive in highlighting these to the wider team (e.g. requesting interpreters or chaperones) to prevent delays to appointments.
• To have an awareness of safeguarding responsibilities and report any concerns to the relevant lead as per Heart Networks policy.
• Follow systems, policies and procedures regarding data security and protection. Maintain filing systems ensuring documents are handled appropriately, and archived in line with Informational Governance policies.
• Attend and contribute to staff meetings, regularly liaising with the clinical, administrative and managerial teams.
• Participate in regular appraisals and personal reviews, with a view to continuous professional development.
• Complete mandatory and additional training as specified by the organisation.
• Be familiar with and adhere to organisational policies and procedures.
• Effectively manage own time, workload and resources.
• Any other tasks as delegated by the management team.

Job descriptionJob responsibilities

• To ensure all patients, colleagues and visitors to Heart Networks are greeted professionally, collaborating with the wider Heart Networks team to ensure smooth patient flow during clinics.
• To communicate effectively, ensuring patients know what to expect from their appointment, answer any queries and support them through their Heart Networks journey.
• Organise patient appointments and telephone consultations and proactively manage the appointment book and waiting lists to minimise wasted appointments.
• An understanding of how to manage patients who may be upset or frustrated, and work towards mitigating potential complaints before they arise.
• Regularly contact patients to confirm attendance to prevent DNAs.
• To contact patients on behalf of the clinical team to request further information, documenting all contacts in the patients electronic health record for visibility.
• Understand the importance of patient confidentiality, working to maintain this at all times.
• Work with attention to detail and the ability to troubleshoot and problem solve where required.
• Treat patients with dignity and respect at all times, ensuring to be mindful of equality and diversity and different communication needs and requirements.
• Identify differing needs of patients referred to the service and be proactive in highlighting these to the wider team (e.g. requesting interpreters or chaperones) to prevent delays to appointments.
• To have an awareness of safeguarding responsibilities and report any concerns to the relevant lead as per Heart Networks policy.
• Follow systems, policies and procedures regarding data security and protection. Maintain filing systems ensuring documents are handled appropriately, and archived in line with Informational Governance policies.
• Attend and contribute to staff meetings, regularly liaising with the clinical, administrative and managerial teams.
• Participate in regular appraisals and personal reviews, with a view to continuous professional development.
• Complete mandatory and additional training as specified by the organisation.
• Be familiar with and adhere to organisational policies and procedures.
• Effectively manage own time, workload and resources.
• Any other tasks as delegated by the management team.

Person SpecificationExperienceEssential

• Educated to GCSE level (or equivalent) in English and Mathematics
• Experience in patient or customer facing role
• Understanding of Infection Prevention and Control and willingness to complete relevant training
• Experience in patient or customer facing role
• Demonstrate a commitment to providing exemplary customer service
• Professional and approachable
• Able to work independently, using initiative
• Able to effectively collaborate with a multidisciplinary team
• Dedication to upholding equality, diversity and inclusion, ensuring patients are treated with dignity and respect

Desirable

• Experience using EMIS
• Experience working within a reception or administrative role in healthcare

QualificationsEssential

• GCSE grade A to C in English and Maths

Desirable

• Relevant customer service qualifications
• Medical Terminology qualification

Person SpecificationExperienceEssential

• Educated to GCSE level (or equivalent) in English and Mathematics
• Experience in patient or customer facing role
• Understanding of Infection Prevention and Control and willingness to complete relevant training
• Experience in patient or customer facing role
• Demonstrate a commitment to providing exemplary customer service
• Professional and approachable
• Able to work independently, using initiative
• Able to effectively collaborate with a multidisciplinary team
• Dedication to upholding equality, diversity and inclusion, ensuring patients are treated with dignity and respect

Desirable

• Experience using EMIS
• Experience working within a reception or administrative role in healthcare

QualificationsEssential

• GCSE grade A to C in English and Maths

Desirable

• Relevant customer service qualifications
• Medical Terminology qualification

Expected salary

£25000 per year

Location

Manchester

Job date

Sat, 10 May 2025 07:38:45 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.