CRM National Support Specialist

Job title:

CRM National Support Specialist

Company

Canadian Nuclear Laboratories

Job description

Can you see yourself working with Supply Chain Procurement Services, Contracting Services, Business teams and Contractors nationally, to provide support for Contract Risk Management CRM tools, including education and training programs, analytics analysis and reporting, product requirements and break/fix support and testing? Are you looking for a role that will challenge you? If you answered yes, then this may be the job for you!

What will you be doing!

• Providing subject matter guidance and support to Supply Chain and Business stakeholders, team, subject matter experts, suppliers, and contractors
• Providing input to Supply Chain, Delivery & Operations in the development of processes and delivery execution for Supply Chain procurement and Contracting Services, business areas, stakeholders, suppliers, and contractors
• Collaborating with key stakeholders (both internally and externally) to driving the overall program
• Assisting in the use of technology tools to support the Supply Chain, Delivery & Operations function and Business stakeholders
• Providing assistance in establishing a strong analytics, reporting, and executive-level dashboard in support of Supply Chain on behalf of the Business stakeholders
• Providing guidance, coaching, and support to internal clients regarding tools usage
• Collaborating with Supply Chain Procurement Services and Contracting Services in cultivating and implementing coaching and training plans for their teams nationally
• Providing input to improving current processes and coordinating organizational procedures for optimized efficiency and productivity
• Resolving issues in a timely manner escalated by managers, business partners, or others
• Escalating issues when requiring input and resolution
• Assisting in testing tools and processes in the Supply Chain toolkits
• Assisting in any general maintenance of the system as required
• Assisting in the maintenance of any document reference system/structure that may be used
• Supporting communications to management and users about upcoming updates, system training
• Reviewing new contract structures to be loaded into the CRM (Aveva) system and completing the verification process
• Developing and coordinating training sessions required to onboard new employees/users to the system
• Assisting in the creation/verification/onboarding of a supplier or contractor
• Developing and coordinating/scheduling any required training
• Supporting supplier or contractor related to any CRM (Aveva) system inquiries/issues/concerns

What we are looking for:

• A University or College Degree in Business Management, Commerce, Economics and/or technology related education program
• 2-5 years experience in administration business principles and/or management system elements
• 2-5 years training in technology related tools
• 2-5 years formal training and experience is required
• Experience in CRM tools (e.g. Aveva CRM)
• Strong knowledge and experience in Contract Administration functions
• Experience in implementing and monitoring technology tools solutions
• Experience implementing and monitoring operational improvements resulting in more efficient and effective processes, procedures and plans
• Experience using interpersonal skills to effectively explain, negotiate, persuade and build consensus among diverse stakeholders
• Demonstrated ability to establish and maintain effective working relations with all levels of personnel, both internal and external to the Company
• Experience in supporting the development and delivery of training plans
• Experience in developing and executing analytics analysis, reports, executive dashboards
• Demonstrated experience identifying, troubleshooting, and escalating issues effectively
• Demonstrated ability to collaborate and motivate user groups
• Must be able to work independently on multiple projects, establish priorities in order to meet conflicting deadlines, and to resolve conflicts promptly
• Possesses excellent skills pertaining to attention to detail, written and oral communication, time management, coordination, planning, organization, problem solving, analysis, research, reporting, customer service, and leadership
• Proven ability to develop and support business and supplier relationships
• Demonstrated ability to provide valued input in the development of strategies that are sensitive to the various needs of multiple stakeholders and partners, reflecting the direction of Supply Chain Contract Management
• Excellent communications and interpersonal skills with critical thinking & decision-making, ability to express confidently to internal and external audiences
• Good business judgement with the ability to make decisions under pressure related to tasks
• Strong written and verbal communication ability
• Good knowledge level and execution in support of process and procedures
• Knowledge and experience in Business analytic tools, Data Analysis and Power BI
• Possesses strong computer skills, and knowledge of MS Office Suite programs (e.g., Word, Outlook, Excel and PowerPoint)
• Good working knowledge of Contract Risk Management applications (e.g. AVEVA CRM Contract Management Tool)
• Working knowledge of the construction industry and associated terminology

Security clearance eligibility required: Reliability Status with Site Access Security Clearance (SASC), which has a minimum requirement of 3 years of verifiable history in Canada, Australia, New Zealand, United States and/or the United Kingdom.

Why CNL?

Does working with a team across Canada to advance nuclear science and technology for a clean and secure world speak to you? We’re reinventing ourselves to be the pace setters, so we can lead the charge in solving the problems that matter, like building the next generation of clean nuclear and hydrogen energy solutions, developing new and better-targeted cancer treatments, and continuing to lead the world in environmental remediation.

• Work-life balance is an integral part of our overall health and well-being; at CNL, we value this.

We offer a complete total rewards package:

• paid time off (vacation, sick, floater & personal);
• benefits effective day one, that’s right no waiting period;
• tuition support
• and a pension!

Location:

CNL works with employees across Canada to enable a remote workforce where possible. Our Work from Home employees are provided with the equipment required to be successful: laptop, monitor, external etc. Of course, we always love a visit to site when possible!

About CNL:

CNL is Canada’s premier nuclear science and technology organization and a world leader in developing nuclear technology for peaceful and innovative applications. Using our unique expertise, we are restoring and protecting the Environment, we are advancing clean energy technology, and our medical breakthroughs continue to improve the health of people around the world.

Our Priorities:

• Clean energy for today and tomorrow.
• Restore and protect the Environment.
• Contribute to the health of Canadians.

CNL is committed to providing an atmosphere free from barriers that promote equity, diversity and inclusion in achieving our mission. CNL welcomes and celebrates employees, stakeholders and partners of all racial, cultural, and ethnic identities.

CNL also supports a workplace environment and a corporate culture built on our Core Values: Respect, Teamwork, Accountability, Safety, Integrity and Excellence, which encourage equitable employment practices and career prospects inclusive of accommodations for all employees.

CNL is committed to being an equal-opportunity employer. If you require accommodation measures during any phase of the hiring process, please inform the Talent Acquisition Specialist with whom you are in contact. All information received in relation to accommodation requests will be kept confidential.

The Chalk River Laboratories site is located on the unceded and unsurrendered territory of the Algonquin Anishinaabe people. As an organization, CNL recognizes and appreciates their historic connection to this place. CNL also recognizes the contributions that First Nations, Métis, Inuit and other Indigenous Peoples have made, both in shaping and strengthening this community in particular, and this province and country as a whole.

#LI-REMOTE

Expected salary

Location

Chalk River, ON

Job date

Thu, 04 Jan 2024 23:06:33 GMT

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