Operational Resilience Manager

Job title:

Operational Resilience Manager

Company

Just

Job description

At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.Operational Resilience ManagerFull Time – 35 hours
London – hybridWho are Just?We’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £4bn of assets.We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement.That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement.PurposeThe Operational Resilience Manager is a pivotal role within Just Group, responsible for ensuring the company’s ability to withstand and swiftly recover from operational disruptions. You will lead the Operational Resilience Business-As-Usual (BAU) programme, collaborating across multiple business areas, IT, and risk functions.The role will encompass key responsibilities in driving resilience strategies, including:Risk Assessment and ManagementBusiness Continuity PlanningCrisis ManagementTraining and AwarenessMonitoring and ReportingKey AccountabilitiesLead the Operational Resilience programme across business, IT, and risk functions.Collaborate to identify potential threats to operations (e.g., natural disasters, cyber-attacks) and develop mitigation strategies.Maintain and enhance the Operational Resilience Framework, ensuring consistent application and monitoring of Key Risk Indicators (KRIs) and other relevant metrics.Prepare materials and manage scheduling for quarterly Group Operational Resilience Steering Committee meetings.Govern and report on Important Business Services (IBSs), including the annual Self-Assessment for the Board.Ensure timely and quality reviews of Business Impact Analyses (BIAs) and Business Continuity Plans (BCPs).Support third-party contract reviews and supplier management.Conduct scenario testing for IBSs, ensuring they operate within impact tolerances through the annual test plan.Liaise on operational resilience matters, offering support and best practice advice.Assist in identifying and managing operational resilience risks, developing solutions for vulnerabilities.Serve as the primary subject matter expert for all operational resilience matters, staying current with regulatory changes.Support operational resilience audits, business continuity audits, and regulatory updates.Skills and ExperienceRelevant experience in Operational Resilience management or similar functions, in Financial Services or other regulated environment with a proven ability to establish and implement robust controls is essentialExcellent leadership, negotiation, influencing and conflict resolution skillsStrong ability to lead, delegate, and coordinate actions with senior stakeholders in meetings and during workshops.Excellent verbal, written communication and interpersonal skills, with the ability to present concepts in a clear and concise mannerHighly organised with strong administrative / support / analysis knowledge and skillsStrong knowledge and application of leadership practices and theory e.g. Situational leadershipSignificant experience of process analysis and refinementTech-savvy with a strong understanding of relevant tools and technologies.Company BenefitsA Competitive Salary, Pension Scheme and Life AssuranceAlong with 25 Days Annual Leave plus an Additional Day on us for your BirthdayPrivate Medical Cover and Income Protection, just in caseA generous and highly achievable bonus scheme – paid annually based on individual and company performance against targetsOpportunity to progress within your career both in-role and within the companyFREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)A variety of Employee Funded Benefits available to you via our Online Benefits PortalPlus, several additional purchase options available for you and your loved onesWhy Just?We are committed to building a more sustainable business and have publicly committed to reduce our scope 3 emissions to Net Zero by 2050 and our scope 1 and 2 emissions to Net Zero by 2025. We’ve made good progress so far and encourage our people to make small and meaningful changes in their everyday lives, so that we can protect our planet for future generations.Diversity, Equity and inclusion (DE&I) is a key priority for Just as part of our overall strategy and ensuring all of our people feel proud to work at Just. We have joined a number of initiatives including the Race at Work Charter, designed to improve outcomes for employees from underrepresented backgrounds. We also run a Reciprocal Mentoring scheme for employees from a BAME background, those with a disability and those who identify as LGBTQ+. There are multiple employee network groups, which champion issues including race, gender, social mobility and neurodiversity.What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly – each other.About UsWe’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly.How people work, save, and plan for the future is all changing. A new generation of retirees needs a new kind of retirement company. A company who will look for new ways of doing things – and will always put the customer first.That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. And with you on our team, we’re going to make sure they get it.We’ve built our sustainability strategy around the United Nations Sustainable Development Goals (SDG) and have selected goals where we believe we can make the most difference. By aligning our activity with these global goals, we can make sure we play our part in addressing the wider issues facing the planet and leave a positive legacy to the world. You can read more about our sustainability strategy .Diversity, equity and inclusion are priorities for us. Having a diverse, talented workforce with colleagues of different backgrounds, world views and experiences is the right thing to do. It’s also the most effective way to succeed, innovate and better serve our customers now and in the future. We are committed to our targets on gender and ethnicity and run a number of successful mentoring and sponsorship programmes for our colleagues from diverse backgrounds. We have multiple active employee network groups which champion issues including gender, ethnicity, sexual orientation, disability and neurodiversity. You can read more about our DE&I strategy and commitments .What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly – each other. We look forward to welcoming you to the team soon.

Expected salary

Location

London

Job date

Sat, 03 May 2025 23:58:09 GMT

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