TravelBank Implementation Specialist ( Toronto)

Job title:

TravelBank Implementation Specialist ( Toronto)

Company

U.S. Bank

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.Job DescriptionImplementation Specialists are responsible for onboarding new middle market customers onto TravelBank’s solution.Responsibilities include: consultation to determine the best configurations for the client’s business needs; configuring the software with and for the customer; working with internal teams on complex technical integrations; tracking, managing and providing regular updates on the progress of an implementation project; ongoing communication with client-side and internal stakeholders throughout the process.What you’ll do:Provide deep, consultative experience to your clientsLeverage your deep product expertise to share best practices on how your customers may maximize value from their investment in TravelBankAcquire technical product knowledge through training, self-directed research and testing, and internal consultationLead client-facing kick-offs, requirement gathering sessions and configuration review meetingsPartner with internal and external technical teams to coordinate custom integration workReport on project status and blockers to Customer Success leadership during weekly meetingsTrain clients to a point where they are able to operate self-sufficiently and confidently on TravelBank’s platformConduct webinars and group training sessions to onboard our smaller, moreindependent customersShare innovative ideas with peers and leadership on how to further enhance our thinking and focus on operational efficiency and innovationCross-functionally collaborate with the Customer Success Management team to understand the client needs and requirements to ensure a timely and complete implementation processWhat we’re looking for:3+ years of implementation, customer success, or customer support experience, preferably within the travel industryStrong preference with knowledge of accounting/finance systems (e.g., Netsuite, Sage, QuickBooks) and accounting practices (e.g., monthly close, expense management, audit processes). If the prior knowledge isn’t there, this role must have the drive and aptitude to quickly get up to speed on core accounting concepts and processes.Meticulous attention to detail such as workflow and processesStrongly motivated to stretch outside of comfort zone to tackle new tasks and situationsStrong interpersonal skills including clear communication and collaboration; ability to coach and train customers effectivelyCompetence and comfort presenting to C-level executivesHighly organized individual with the ability to handle multiple projects simultaneously on tight timelinesGrowth mindset with drive to continuously improveBasic QualificationsBachelor’s degree, or equivalent work experienceEight to ten years of experience in project management activitiesHybrid/flexible schedule: Multi- Location + Toronto, CanadaThe role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our .Benefits:Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.Posting may be closed earlier due to high volume of applicants.

Expected salary

Location

Toronto, ON

Job date

Fri, 30 May 2025 22:18:51 GMT

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